Medical Insurance & Employee Wellness Director

Role Overview

Medical Insurance & Employee Wellness Director at stc, responsible for overseeing healthcare policies, insurance operations, clinical services, and healthcare funds across stc Group.

Role Purpose

Oversee healthcare policies, insurance operations, clinical services, and healthcare funds across stc Group; manage vendor relationships and budgets; mitigate healthcare-related risks; deliver healthcare programs and campaigns; analyze health data to support decision-making; and ensure effective provision of medical services and specialized support to employees, retirees, and eligible dependents in compliance with applicable standards and organizational objectives.

Key Responsibilities

Strategic Planning & Development

• Participate in the development and implementation of Medical Insurance & Employee Wellness plans in line with corporate objectives.
• Define goals and key performance indicators for team members.
• Direct planning and selection of manpower in Medical Insurance & Employee Wellness mandates in line with business and operational plans.

Policy & Compliance

• Direct and manage Medical Insurance & Employee Wellness mandates, providing leadership and facilitating work processes to achieve high performance standards.
• Interpret and implement change in Medical Insurance & Employee Wellness, providing guidance and support necessary for continuous improvement.
• Ensure compliance with organizational policies, procedures, and quality standards in Medical Insurance & Employee Wellness.
• Ensure high level of employee engagement and capability development by providing ongoing feedback and coaching to team members.

Operations & Service Delivery

• Lead all Medical Insurance & Employee Wellness activities and services for stc Group as per signed agreements with concerned subsidiaries.
• Manage healthcare policy performance for stc Group.
• Manage and maintain daily health insurance operations in multiple service areas including registration, contract administration, and claim processing for stc Group.
• Manage and maintain STC Clinic at headquarters and across stc Group, implementing, managing, and maintaining clinics in compliance with safety standards.
• Manage execution of healthcare services to employees' parents and retired employees for stc Group.
• Manage rehabilitation coverage for employees' children with special needs for stc.

Financial Management

• Manage and utilize all healthcare services funds including medical condition fund and special case fund in stc.
• Interact with related Finance teams regarding healthcare services budgeting and finalize budgeting.

Vendor & Contract Management

• Participate in healthcare services vendor engagement in terms of contract and negotiation on better premium rates and services.
• Identify and analyze risks associated with healthcare policies and work to minimize risk of financial losses.

Programs & Campaigns

• Conduct healthcare campaigns across regions for stc Group.
• Study medical cases and share recommendations to stakeholders regarding work-from-home for crises, fit-to-work determinations, and Employee Rehabilitation Program.

Analytics & Reporting

• Coordinate with Analytics for studying mortality, accident, sickness, disability, and other data points for stc Group.

Qualifications & Experience

• 8 or more years of experience.
• Prior experience in Telecom Industry in a healthcare role with exposure to areas such as Medical Insurances and employee services.

Skills & Competencies

• Knowledge of all STC's internal operational and business processes.
• Knowledge of HR functions practices related to Competency & Skills Management.
• Knowledge of labour law and KSA regulations.
• Mentoring and leadership skills.
• Business and Financial Acumen.
• Practical innovation and critical thinking skills.
• Stakeholder management skills.
• Negotiation and persuasion skills.
• Problem solving and conflict resolution skills.
• Analytical, quantitative, and conceptual skills.
• Communication skills.

Additional Information

Education

• Bachelor Degree in Business Administration or HR.
• Master's Degree in Business Administration or HR.

Certifications

• Professional certifications in HR from internationally recognized bodies such as CIPD or SHRM.

Job Classification

• Managerial jobs.