MEA CCB Services Sales Head

Role Overview

MEA CCB Services Sales Head at Citi. This is a full-time position based in the Middle East & Africa region, leading Commercial Bank Services sales across the CCB footprint.

Company Overview

Citi Commercial Bank (CCB) serves mid-market and fast-growth businesses across the world, particularly clients with international presence and aspirations. The MEA CCB Services Sales Head will work closely with CCB heads across the MEA footprint, franchise leadership, Corporate Commercial & Public Sector (CCPS) sales, and Services product partners across the cluster and broader Citi network.

Role Purpose

Drive new client origination and share of wallet growth across Services products in MEA markets. Lead a high-performing team to serve Commercial Banking's top clients and prospects, position Citi as the go-to international banking partner for the client segment, and deliver ambitious Services revenue growth targets.

Key Responsibilities

Sales & Business Development

• Grow Services wins and pipeline in MEA across locally headquartered and subsidiary businesses.
• Deliver on ambitious Services revenue growth in MEA markets.
• Initiate, execute and grow complex client relationships.
• Lead new client origination and manage share of wallet expansion.
• Collaborate with sales partners across verticals including Trade, Cards, and Issuer/Investor Services to drive incremental business.
• Act as a bridge between clients, banking, and product partners, distilling and communicating key client asks and competitive market developments.

Team Leadership & Development

• Lead, grow, coach and mentor your team, providing them with the resources and guidance to bring the best out of them.
• Foster incoming talent with the right mindset for solution-based selling.
• Demonstrate how you have helped team members develop in their careers.

Subject Matter Expertise

• Be subject matter expert for solution-based selling.
• Be an expert on all Services offerings both at the bank and in the broader market.
• Demonstrate expert knowledge of MEA Cash Management and Trade solutions, understanding market forces and drivers.
• Develop in-depth knowledge of regulations, market practices and bank operations.

Client Management & Solutions

• Provide solutions for all escalated client issues and coordinate resolution ensuring best possible client experience.
• Manage client relationships and influence others to support client needs.
• Identify problems and solutions leveraging cash product propositions, business drivers, policies, customer needs and market trends.

Strategic Leadership & Communication

• Work with management on planning, resourcing, and market expansion.
• Establish regular cadence to review business progress with executive leadership in both CCB and Services.
• Keep the management team updated on progress of the team's performance, with a plan on how to solve for potential challenges.
• Actively participate in and contribute to globally strategic initiatives for CCB-Services.
• Demonstrate thought leadership, vision and execution capability for future ambition and growth.
• Be an ambassador for CCB-Services in the market, building client engagement and commercializing the latest solutions.

Governance & Conduct

• Know where to apply sound ethical judgment regarding personal behaviour, conduct and business practices.
• Escalate, manage and report control issues with transparency.

Qualifications & Experience

• Extensive commercial banking experience.
• Treasury and trade solutions knowledge.
• Proven track record of initiating, executing and growing complex client relationships.
• Bachelor's degree; potentially Master's degree.
• Experience managing people and demonstrating career development.

Skills & Competencies

• Expert knowledge of MEA Cash Management and Trade solutions.
• Excellent interpersonal skills and stakeholder management.
• Ability to collaborate across functions and geographies.
• Ability to multitask and prioritize conflicting deliverables for clients and internally.
• Sound ethical judgment regarding personal behaviour, conduct and business practices.
• Communication, analytical, and quantitative skills for effective presentations, pitches and conversions.
• Ability to clearly and concisely articulate complex ideas.
• Ability to identify problems and solutions leveraging cash product propositions, business drivers, policies, customer needs and market trends.
• In-depth knowledge of regulations, market practices and bank operations.

Additional Information

• Job Family Group: Commercial and Business Sales.
• Job Family: Commercial Product Sales.
• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
• Citi is an equal opportunity employer and welcomes applications from candidates of all backgrounds, including those who may not check every listed requirement but believe they can make a meaningful impact.