Marketing Executive

Role Overview

Marketing Executive at Marriott. This role promotes brand awareness and drives revenue through sales techniques while maintaining guest loyalty and delivering exceptional customer service.

Role Purpose

Maximize revenue through strategic sales and upselling while promoting Marriott's brand image internally and externally, maintaining guest loyalty, and ensuring compliance with company policies and service standards.

Key Responsibilities

Sales & Revenue Generation

• Recognize opportunities to upsell customers and sell enhancements to create a better Marriott experience or event.
• Encourage guests or callers to purchase or schedule preview package sales and tours.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Guest Services & Communication

• Answer guest questions about property facilities and services.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation.
• Receive, record, and relay messages accurately, completely, and legibly.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.

Brand & Compliance

• Promote awareness of brand image internally and externally.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Comply with quality assurance expectations and standards.

Sales Presentation & Eligibility Management

• Explain details and requirements related to attending a sales presentation to potential owners.
• Verify that individuals meet eligibility requirements for preview package sales and tours prior to scheduling a tour for a Marriott vacation club property.

Guest Relations & Rewards

• Determine and give complimentaries to guests as gifts for their patronage, such as rewards points and show tickets.

Team Collaboration

• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

Physical Requirements

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Stand, sit, or walk for an extended period of time.

Additional Duties

• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.