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Role Overview
Managing Director of The Avenues Riyadh at Hilton, located in Riyadh, Saudi Arabia. This is a distinguished leadership position overseeing three iconic luxury and lifestyle hotel brands: Waldorf Astoria, Conrad, and Canopy by Hilton, within one of the region's most significant mixed-use developments.
Company Overview
The Avenues – Riyadh is one of the most ambitious mixed-use developments in the Kingdom of Saudi Arabia, located at the intersection of King Salman Road and King Fahad Road in northern Riyadh. The development spans more than 390,000 square metres and brings together world-class retail, hospitality, entertainment, lifestyle and residential experiences in a single integrated destination.
At the heart of the project is Hilton's luxury and lifestyle portfolio, comprising three iconic hotels: Waldorf Astoria Riyadh The Avenues (389 rooms and suites), Conrad Riyadh The Avenues (419 rooms), and Canopy by Hilton Riyadh The Avenues (468 rooms). Together, these properties offer more than 1,200 guestrooms, extensive dining and leisure facilities, meeting and event spaces, wellness offerings, and the potential addition of branded residences.
Waldorf Astoria occupies a striking 31-storey tower featuring luxury accommodations, signature dining venues, grand ballroom facilities, a world-class spa and rooftop experiences overlooking the city. Conrad and Canopy by Hilton are housed within interconnected towers designed to deliver distinctive luxury and lifestyle experiences while benefiting from shared infrastructure and integrated guest amenities.
Role Purpose
The Managing Director leads and elevates three iconic hotel brands, creating exceptional outcomes for guests, team members and owners. Through personalised, thoughtful service, strong commercial leadership and a culture of excellence, the Managing Director is responsible for the overall strategic, operational and commercial performance of all three hotels, while shaping a curated luxury guest journey at Waldorf Astoria and ensuring each brand delivers a distinctive and market-leading experience.
Key Responsibilities
Strategic Leadership & Vision
- Lead the overall performance of The Avenues Riyadh by providing strategic, operational and commercial leadership across the Waldorf Astoria, Conrad and Canopy hotels.
- Ensure each brand delivers exceptional guest experiences, strong financial performance and distinctive brand positioning while contributing to a cohesive market presence across the development.
- Shape and execute the long-term vision for the development by defining and delivering short- and long-term business strategies.
- Oversee pre-opening, launch and stabilisation activities.
- Ensure decisions support the interests of the hotels, their respective brands, the ownership group and Hilton's long-term vision.
Owner & Stakeholder Relations
- Act as the primary owner and stakeholder relationship holder.
- Build and maintain trusted partnerships with ownership, Hilton stakeholders and regional teams.
- Provide strategic recommendations, transparent communication and performance reporting to ensure alignment on priorities, investment objectives and future growth.
Financial Performance & Commercial Leadership
- Drive commercial performance and owner returns by overseeing revenue generation, profitability, budgets, forecasts and capital investments across the portfolio.
- Maximise GOP, EBITDA and long-term asset value while balancing operational excellence with exceptional guest experiences.
- Oversee cluster sales, marketing and revenue management strategies across the development.
- Maximise performance across all business segments.
- Ensure optimal utilisation of guestrooms, meeting and event spaces, and food and beverage venues.
Direct Hotel Operations
- Lead the Waldorf Astoria as General Manager by directly overseeing the operations, guest experience, commercial performance and team culture.
- Ensure the highest standards of luxury hospitality and brand excellence at the Waldorf Astoria, supported by a Hotel Manager.
- Guide and inspire hotel leadership teams by providing leadership, direction and governance to the General Managers of Conrad and Canopy.
- Foster accountability, collaboration and performance while preserving the distinct identity, guest proposition and positioning of each brand.
Operational Excellence & Compliance
- Ensure operational excellence across the portfolio by maintaining brand compliance and operational integrity across all properties.
- Drive continuous improvement initiatives.
- Identify opportunities to enhance efficiencies, scalability and service delivery across shared functions and resources.
Team Development & Culture
- Build a culture of high performance and inclusion by developing exceptional leadership teams.
- Strengthen succession pipelines.
- Support Saudization objectives.
- Foster a culture that is unified in purpose while reflecting the unique character and service ethos of each brand.
Pre-Opening & Development
- Partner on development and pre-opening initiatives with regional Operations, Openings & Transitions, and Architecture, Design & Construction teams.
- Ensure successful project delivery, brand compliance, talent readiness and seamless hotel openings.
Qualifications & Experience
- Proven experience as a General Manager, Managing Director, Area Vice President or equivalent senior leader within luxury and lifestyle hospitality, with a track record of leading complex operations and delivering sustained business performance.
- Extensive multi-property, cluster or regional leadership experience, with the ability to balance the needs of multiple brands while creating alignment around a shared strategic vision.
- Demonstrated success operating within mixed-brand environments, with a strong understanding of how to preserve distinct brand identities while maximizing synergies across a wider development or portfolio.
- Proven pre-opening, opening and stabilization experience, with the ability to lead complex projects, build high-performing teams and successfully launch new hospitality concepts.
- Degree in Hotel Management or equivalent.
- GCC experience highly preferred.
Skills & Competencies
- Strong commercial, financial and asset management acumen, including experience overseeing large-scale budgets, capital investments, forecasting, profitability and long-term value creation for owners and stakeholders.
- Exceptional owner relations and stakeholder management skills, with a track record of building trusted partnerships, influencing senior stakeholders and aligning diverse interests to achieve strategic objectives.
- Fluency in English (spoken and written).
- Strategic and polished leadership with a strong focus on owner relations, commercial performance and operational excellence.
- Passion for spreading the light and warmth of hospitality.
- Acting with integrity and always doing the right thing.
- Inspiring others through leadership.
- Belief that teamwork drives the best outcomes.
- A sense of ownership and accountability.
- Focus on the now, bringing urgency and discipline to every moment.