Manager/Customer Registration

Role Overview

Manager/Customer Registration at Etisalat E&, responsible for overseeing customer and POS registration, TDRA policies implementation, and assigned projects while ensuring all policies, procedures, and processes meet the TDRA mandate.

Role Purpose

Monitor operational efficiency and TDRA compliance, recommend enhancements to ensure quality and consistency of output for mobile and POS registration requirements, and develop and drive the mobile registration overall digital transformation strategy and roadmap.

Key Responsibilities

Policy & Compliance

• Lead the development and implementation of regulations and system updates to meet TDRA mobile registration policy requirements.
• Effectively communicate TDRA mobile registration policies throughout the organization to ensure compliance at all sales points.
• Review regulatory registration effectiveness and recommend improvements.
• Analyze issues, create corrective plans, and coordinate with TDRA and authorities to prevent violations.
• Prepare and submit reports to TRA and security agencies, ensuring compliance and accuracy.
• Investigate and respond to all public prosecution letters related to mobile registration, representing Etisalat as needed.

Training & Capability Building

• Design and deliver training programs on TDRA RRMC 2.1 policies and exceptions for sales agents, in collaboration with relevant teams.

Operations & Quality Management

• Monitor daily registration issues and complaints from sales points, contact centers, and social media, ensuring timely resolution.
• Maintain high service quality by enforcing customer data standards, resolving quality issues, and suggesting system improvements.
• Direct TDRA POS Registration projects, working with teams to maintain system controls.
• Organize customer registration support processes to improve satisfaction.

Digital Transformation & Enhancement

• Develop and drive the mobile registration overall digital transformation strategy and roadmap.
• Improve customer registration experience, expand renewal channels, and secure approvals for digital initiatives.
• Oversee the rollout of new digital tools and processes to boost efficiency and service quality.
• Enhance registration processes with digital technology for a seamless, user-friendly customer experience and increased competitiveness.

Qualifications & Experience

• Bachelor's degree in a relevant field.
• A minimum of 10 years of related experience.

Additional Information

• e& is committed to creating an inclusive environment for all and welcomes applicants regardless of gender, background, age, and abilities.
• Persons of determination who require adjustment or accommodation to the selection process should send their request to DiversityEquity&Inclusion@eand.com.