وصف الوظيفة
Role Overview
Manager Wholesale Voice & Messaging at Du, based in the United Arab Emirates.
Role Purpose
Lead the commercial strategy, operations, and growth of wholesale voice, roaming, and messaging services. Manage a portfolio of approximately 250 preferred roaming agreements with global partners, drive new business development across emerging services, and ensure profitability through negotiation, analytics, and stakeholder management.
Key Responsibilities
Financial Performance
- Contribute to achievement of revenue targets, margin, cost, and quality KPIs for existing and new businesses.
- Improve profitability by negotiating lower-cost agreements with partners.
- Conduct profitability analysis and revenue trend forecasting.
Roaming Agreements & Portfolio Management
- Manage approximately 250 preferred roaming agreements with roaming partners globally.
- Develop expert knowledge in all commercial and operational aspects of existing wholesale voice, roaming, and messaging businesses.
- Oversee voice traffic routing and roaming steering effectiveness.
New Business Development
- Contribute to growth activities and new business development in messaging, satellite, machine-to-machine (M2M), Internet of Things (IoT), Internet of Vehicles (IoV), access numbers, voice, 5G monetization, and new roaming services such as Voice over LTE (VoLTE).
Business Operations & Continuity
- Manage all aspects of internal and external stakeholder management and business operations.
- Execute commercial negotiations and secure business case approvals.
- Write, review, and approve agreements.
- Oversee quality management, deal fulfillment, and order-to-delivery management.
- Steer roaming oversight and voice traffic routing.
Partner Performance & Relationship Management
- Manage partner performance for assigned partners across multiple partner categories including Mobile Network Operators, Mobile Virtual Network Operators, Mobile Virtual Network Enablers, wholesale messaging aggregators, wholesale voice carriers, and cloud service providers.
- Maintain strong business relationships with counterparts and senior management.
- Enhance cooperation with partners to drive business growth.
Product Launch & Service Delivery
- Participate in launch processes for products, services, and network interconnecting.
- Conduct testing for new service deployments.
Market Analytics & Decision Support
- Monitor market trends and competitor activities.
- Conduct analytics related to traffic, profitability, roaming steering effectiveness, and revenue forecasting.
- Support data-driven commercial decision-making.
Representation & Events
- Represent the company at global wholesale events including ITW, PTC, WAS, and Capacity.
Systems & Tools Expertise
- Maintain expert knowledge of wholesale business management systems including CSG, Mobileum, Syniverse, Nextgen, and SharePoint.
Risk Management & Compliance
- Ensure adherence to risk management frameworks and requirements.
- Maintain compliance with processes and governance standards.
Qualifications & Experience
- Bachelor degree minimum in Business Administration, Business Marketing, Engineering, or equivalent relevant professional experience.
- Minimum 5–7 years of experience in wholesale mobility business.
- Expert commercial and technical knowledge of wholesale voice, roaming, and messaging businesses.
- Knowledge of emerging wholesale services including IoV, M2M, global travel eSIM, satellite, access numbers, 5G, VoLTE, and steering of roaming.
- Strong track record of maintaining relationships with large customers and business partners.
Skills & Competencies
- Strong ability to identify and develop new business, revenue, and margin opportunities.
- Strong commercial negotiation skills.
- Ability to analyse traffic, revenue, profitability, and partner-performance information.
- Knowledge of wholesale business management systems such as CSG, Mobileum, Syniverse, Nextgen, and SharePoint.
- Fluent English with excellent written and verbal communication skills.
- Excellent presentation and stakeholder-management skills.
- Strong commercial communication skills.
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