Manager - Waterways Management Control Center (WMCC)

Role Overview

Manager - Waterways Management Control Center (WMCC) at AD Ports Group. The WMCC-VTS Manager is responsible for managing and coordinating the activities of the WMCC-VTS centre to ensure compliance with current rules, regulations, and legislation, while developing and maintaining management standards and ensuring all operators are trained and qualified.

Role Purpose

Oversee all WMCC-VTS operations, lead a continual shift-roster team of Vessel Traffic Service Operators, manage safety culture and emergency procedures, and ensure the centre delivers consistent high-quality service in managing vessel movement and traffic within Abu Dhabi waterways.

Key Responsibilities

Operations & Safety Management

• Maintain and develop the safety culture
• Manage operations and traffic in the Abu Dhabi waterways
• Ensure timely response of the WMCC-VTS team
• Manage financial, technical, and Human Resources issues including maintenance of shift rotas
• Manage the maintenance of the WMCC-VTS software systems, equipment, and hardware
• Manage and review Standard of procedures manuals, Safety Maps, Risk Assessment, and equipment to ensure efficient operations

Incident & Compliance Management

• Record and prepare evidence in response to incidents or accidents within the waterways area of responsibility
• Ensure timely and accurate incident notification and reporting by the team in accordance with established protocols
• Ensure VTS employees implement their roles and ensure there is no breach to rules and regulations during manoeuvring
• Take action against non-compliance

Risk & Process Management

• Assess the risks of vessel movements and establish cost-effective processes and procedures to ensure that risk management is optimised
• Establish methods, procedures, and technological solutions to gather the information necessary to report on and manage vessel movement
• Plan traffic management in conflict scenarios
• Continue enhancement of internal processes
• Develop and place contingency plans to ensure business continuity

People Management

• Manage a team of WMCC Vessel Traffic Service Operators (VTSOs/Supervisor) employed on a continual shift roster
• Ensure availability of qualified WMCC-VTS operators at all times
• Actively lead the WMCC-VTS team to ensure the centre delivers a consistent high-quality service
• Conduct appraisals and undertake annual assessments
• Prepare monthly VTS employee rosters
• Interview and select new WMCC-VTS candidates
• Follow, assess, and enhance the WMCC-VTS team knowledge and performance

Strategic & External Relations

• Ensure an effective public relations and information service
• Represent the WMCC with internal and external delegates
• Cover WMCC-VTS in operations preparation meetings for abnormal operations
• Participate in internal and external drills
• Lead department internal and external audits
• Conduct benchmarking
• Make decisions regarding waterways management when the Waterways Director is unavailable

System & Technology Enhancement

• Lead, enhance, and progress automation of the VTS processes (Management system)
• Lead VTS system upgrades, including building the SOW, raising requests, conducting technical evaluation, and following implementation

Reporting & Management Information

• Review monthly VTS reports and send them to Director, Waterways, AD Maritime, and provide any other reports required by AD Maritime/ITC
• Follow, assess, and report on WMCC-VTS team knowledge and performance
• Provide data to AD Maritime management

Qualifications & Experience

• Relevant management qualification
• Completion of C0103-1 and C0103-2 qualifications
• Experience in leading and managing complex operational teams that have critical importance to organisational objectives
• Proven high level communication skills (verbal and written) to liaise and work collaboratively with a broad range of stakeholders