Manager-Training

Role Overview

Manager - Training at Transguard Group in Dubai, joining Total Facilities Management.

Role Purpose

Develop and deliver training programs that drive employee performance and improve service quality across the Business Unit. By collaborating with key stakeholders, identify training needs, create strategic plans, and ensure effective training delivery, including on-site sessions and BISC certification. Conduct quality inspections, audits, and evaluate training impact to ensure continuous improvement, particularly in soft services operations.

Key Responsibilities

Training Strategy & Planning

• Partner with the Account Manager and Business Unit to assess training needs and define objectives aligned with organizational goals and employee performance gaps.
• Contribute to the development of a comprehensive 3-year training plan for the Business Unit, ensuring alignment with long-term organizational strategies and performance improvement goals.
• Develop and implement a strategy for the rollout of BISC certification up to the supervisor level.
• Integrate BISC certification as a key component of the training strategy, ensuring it is embedded into performance metrics and skill development plans.

Training Delivery & Content

• Deliver training sessions and workshops, both in-person and via virtual platforms, ensuring an engaging and interactive learning experience.
• Support trainers and subject matter experts by providing guidance, feedback, and resources to enhance the effectiveness of training content.
• Develop and update training manuals, ensuring all content is relevant, clear, and aligned with organizational standards and goals.

Training Operations & Logistics

• Manage the day-to-day logistics of training operations, including facility coordination, equipment maintenance, and resource allocation.
• Ensure a safe, organized, and conducive learning environment, adhering to cleanliness and safety standards for all participants.
• Coordinate resources and timelines to facilitate smooth BISC certification rollout and tracking across teams.

Quality Assurance & Compliance

• Develop and implement policies and procedures for training activities, ensuring compliance with organizational standards, quality inspections, and regulatory requirements.
• Conduct regular quality inspections on Total Facilities Management sites to ensure compliance with operational standards for soft services.
• Conduct quality audits of training processes and outcomes to ensure alignment with organizational standards and identify areas for improvement.

Soft Services Quality

• Prepare action plans based on inspection results, identifying training needs to address gaps in performance, compliance, and service quality.
• Deliver on-site training based on inspection findings and identified needs, ensuring alignment with best practices and operational standards.
• Evaluate staff performance after training, conducting assessments to gauge effectiveness and ensure adherence to service quality standards.
• Follow up on the impact of training, monitoring staff performance and operational improvements through ongoing evaluations.
• Prepare impact studies to measure the effectiveness of training initiatives and identify areas for improvement in service delivery.

Evaluation & Improvement

• Support the evaluation of training effectiveness through surveys, assessments, and participant feedback, contributing to continuous improvement initiatives.
• Monitor the impact of training on employee performance, supporting staff evaluations to assess training effectiveness and identify skill gaps.

Recruitment Support

• Support recruitment drives by screening candidates and evaluating their suitability for roles, ensuring alignment with training and performance needs.

Innovation & Development

• Research and implement industry best practices, innovative training methods, and technologies to enhance training delivery.
• Collaborate with the Business Unit to support the introduction of new equipment and methodologies for training, including technical advancements in soft services.

Qualifications & Experience

• Graduate with a degree in Facility Management, Education, or a related field.
• 5-7 years of experience in a training department.
• Transguard English proficiency level 5.
• BISC Certified.
• CIPD certified (preferred).

Skills & Competencies

• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong organizational and leadership skills.
• Experience in conducting quality assurance checks and addressing compliance issues in eLearning content and delivery.
• Passion for employee development and facility management.