Manager - Spa Operations

Role Overview

Manager – Spa Operations at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE. This is a full-time position supporting the resort's five-star spa operations ahead of the property's opening in 2027.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, located 50 miles from Dubai International Airport in Ras Al Khaimah. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center. Opening is scheduled for 2027.

Role Purpose

Lead all aspects of spa operations to deliver Forbes Five-Star service standards, manage team performance and professional development, optimize operational efficiency and guest satisfaction, and drive revenue through service excellence and retail sales.

Key Responsibilities

Operations Management

• Manage all aspects of spa operations including scheduling, staffing, inventory, and service delivery.
• Monitor and improve operational workflows to enhance efficiency and guest satisfaction.
• Maintain accurate records for audits, licensing, and operational reporting.

Standards & Compliance

• Ensure all spa areas are maintained to the highest standards of cleanliness, safety, and ambiance.
• Ensure qualitative Forbes Five-Star standards are met.
• Ensure compliance with health, safety, and hygiene regulations.

Team Leadership

• Lead, train, and motivate spa team members to deliver outstanding service.
• Conduct regular performance reviews and support professional development.
• Foster a positive and collaborative team culture.
• Maintain a strong presence in the spa to support team and engage with guests.

Guest Experience & Service Delivery

• Ensure consistent delivery of personalized and high-quality spa services.
• Handle guest feedback and resolve issues promptly and professionally.

Revenue & Business Development

• Drive service and retail sales through promotions, upselling, and team coaching.
• Monitor financial performance and implement strategies to meet revenue targets.
• Collaborate with marketing and reservations teams to promote spa offerings.

Continuous Improvement

• Stay updated on industry trends and integrate best practices into spa operations.

Qualifications & Experience

• Bachelor's degree in Hospitality Management, Business, or related field preferred.
• Minimum 5 years of experience in spa or wellness operations.
• At least 2 years in a leadership role.

Skills & Competencies

• Strong leadership, organizational, and communication skills.
• Proven ability to manage teams and drive performance.
• Knowledge of spa treatments, wellness trends, and luxury service standards.
• Proficiency in spa management software.
• Proficiency in Microsoft Office Suite.

Additional Information

• Flexibility to work weekends, holidays, and varied shifts.
• Salary paid in Dirhams (AED).
• Excellent leave policy.
• Healthcare package.
• Incentive programs and other employee benefits.