Manager - Social Compliance

Role Overview

Manager - Social Compliance at Majid Al Futtaim, MAF Retail, Corporate Head Office.

Role Purpose

Establish and maintain a risk-based social compliance and human rights framework across retail operations and third-party suppliers. Ensure compliance with human rights standards, responsible sourcing practices, labor regulations, and supplier governance while driving assessments, investigations, stakeholder engagement, training, and reporting across multiple geographies.

Key Responsibilities

Compliance Assessment & Risk Management

• Conduct social compliance risk assessments and manage supplier risk registers.
• Lead supplier Pre-Qualification Assessments (PQAs) and compliance monitoring activities.
• Ensure compliance with Human Rights Policy, supplier code of conduct, and ethical recruitment standards.

Corrective Action & Remediation

• Manage corrective action plans (CAPs) and monitor remediation progress.
• Conduct worker interviews and support grievance investigations and remediation.

Stakeholder Engagement & Collaboration

• Collaborate with Legal, Procurement, Sustainability, Operations, Risk, and HR teams.
• Develop and deliver social compliance training, awareness programs, and supplier forums.

Reporting & Documentation

• Prepare management reports, annual social performance reports, and adverse media monitoring updates.

Qualifications & Experience

• Minimum 2 years of experience in Human Rights Compliance, Social Compliance, Occupational Health & Safety, or related compliance functions.
• Bachelor's degree.
• Certifications such as SA8000, APSCA, ISO 45001, SMETA, or Sedex preferred.
• Strong knowledge of UN Guiding Principles (UNGPs), ILO Conventions, Employer Pays Principle, and social compliance frameworks.
• Experience in risk assessment, supplier audits, investigations, and corrective action management.

Skills & Competencies

• Excellent stakeholder management, analytical, communication, and reporting skills.
• Fluent English communication skills.
• Hindi/Urdu speaking ability is an advantage.
• Ability to manage multiple projects across different geographies.

Additional Information

• Work in a friendly environment where colleagues share positive vibes and excitement about the company's future.
• Work with over 45,000 diverse and talented colleagues guided by the Leadership Model.