Manager - Sales

Role Overview

Manager – Sales at Al Ghurair, responsible for leading branch sales operations, financial performance, and team development to achieve organizational targets and drive customer satisfaction.

Role Purpose

Execute branch sales strategy and manage all operational, financial, and people dimensions of the sales function to meet monthly, quarterly, and annual targets for new and pre-owned business while maintaining compliance, profitability, and customer loyalty.

Key Responsibilities

Sales Performance Management

• Execute branch sales strategy to achieve monthly, quarterly, and annual targets for new and pre-owned business.
• Track customer discount, trade-in values, cash flows, accounts receivable, and second-facing opportunities to maximize sales and margin retention.
• Drive add-on products to increase overall profitability.
• Monitor daily activities and track performance metrics to implement corrective actions addressing shortfalls.

Financial Management

• Prepare and monitor branch budget, operating expenses, and profitability.
• Control costs and optimize resource allocation for maximum efficiency.
• Ensure accurate and timely reporting of sales, forecast, sales inventory, and financial data.

Operational Excellence and Risk Management

• Oversee daily branch operations in compliance with company standards and stakeholder requirements.
• Implement mandates set by HSSE (Health, Safety, Security, and Environment).
• Ensure compliance of company policy and implement risk mitigation measures through regular spot-check audits.
• Protect branch assets and data by enforcing security protocols and promptly addressing operational incidents.
• Implement efficient inventory control to ensure optimal vehicle availability while avoiding overstocking or excessive transfer.
• Ensure showroom inventory and display standards align with OEM specifications.
• Conduct regular operational meetings.

Team Leadership and Development

• Recruit, train, and retain high-performing associates across frontline and support functions.
• Support the Head of Sales in training and development initiatives defined by the AG Auto way of selling.
• Drive employee and customer engagement programs by fostering training, development, and succession planning.

Customer Relationship Management and Stakeholder Management

• Develop customer relationship management strategy focused on driving sales, retention, and loyalty while ensuring consistent customer experience across sales and aftersales.
• Resolve customer complaints and escalations in a prompt manner, overseeing customer touchpoints as per the sales process journey.
• Work closely with Aftersales for customer excellence and smoother operational synergy.