Manager, Sales Training / Product Coaching

Role Overview

Manager, Sales Training / Product Coaching at Alcon, based in Jeddah, Saudi Arabia. This role leads the development and delivery of specialized sales training programs and product coaching to enhance sales team capabilities in technical selling, product knowledge, and customer engagement.

Company Overview

Alcon is the global leader in eye care. The Training & Development function enhances employee skills, knowledge, and performance to align with the company's strategic goals. The organization fosters an inclusive culture and is driven by meaningful work to help people see brilliantly.

Role Purpose

Lead the development and delivery of specialized sales training programs and product coaching to enhance sales team capabilities in technical selling, product knowledge, and customer engagement. Provide expert pre-sales support, product demonstrations, and ongoing client assistance to drive solution adoption and sales success for Vision Care products while ensuring uninterrupted business operations.

Key Responsibilities

Sales Training & Development

• Develop and implement training programs covering sales techniques, product information, and role play.
• Plan, oversee, and lead training projects from ideation through completion for Alcon Distributor partners.
• Develop an effective sales support team through training, coaching, or management of key commercial programs.

Sales Support & Operations

• Ensure uninterrupted business operations and lead sales support areas including sales training, analytics, and sales operations.
• Provide crucial support to Sales and Key Account Management in Sales Administration and Customer Service.
• Provide expert pre-sales support, product demonstrations, and ongoing client assistance to drive solution adoption and sales success for Vision Care products.

Qualifications & Experience

• Minimum of 5 years of experience in a similar role.
• Educational background: Optometrist.
• Strong optometry knowledge and familiarity with vision care products.
• Training experience in the field would be highly valued.
• Valid driving license.
• Saudi nationality required.

Skills & Competencies

• Excellent communication skills.
• Adaptable and flexible mindset, able to work effectively with diverse internal and external stakeholders at various levels.

Additional Information

• Competitive salary.
• Comprehensive benefits package.
• Training and continuous development opportunities; be part of a high-performing leader in ophthalmology with opportunities to further develop your professional career.
• International exposure.
• Open, friendly, and collaborative culture; work in a challenging environment with an outstanding team that will support achievement of goals and performance.