Manager - Sales

Role Overview

Manager – Sales at Al Ghurair, responsible for leading branch sales operations and achieving revenue targets across new and pre-owned business.

Role Purpose

Execute branch sales strategy to drive monthly, quarterly and annual targets for both new and pre-owned business while ensuring financial performance, operational excellence, team development and customer satisfaction.

Key Responsibilities

Strategic Sales & Performance

• Execute branch sales strategy to achieve monthly, quarterly and annual targets for both new and pre-owned business.
• Drive add-on products to increase profitability.
• Track customer discounts, trade-in values, cash flows, accounts receivable and second-facing opportunities to maximize sales opportunity and margin retention.

Financial Management

• Prepare and monitor branch budget and operating expenses.
• Monitor branch profitability.
• Control costs and optimize resource allocation for maximum efficiency.

Operational Excellence & Risk Management

• Oversee daily branch operations in compliance with Company policies and stakeholder requirements.
• Implement mandates set by HSSE.
• Ensure compliance of company policy and implement risk mitigation measures through regular spot-check audits.
• Protect branch assets and data by enforcing security protocols and promptly addressing operational incidents.
• Manage showroom inventory and display standards as per OEM requirements.
• Implement efficient inventory control to ensure optimal vehicle availability while avoiding overstocking or excessive transfers.

Customer Relationship Management

• Develop and execute strategy focused on driving sales, retention and loyalty while ensuring consistent customer experience across sales and after-sales.
• Resolve customer complaints and escalations in a prompt manner.
• Oversee customer touchpoints as per sales process journey.
• Work closely with After-Sales for customer excellence and smoother operational synergy.

Team Leadership & Development

• Recruit, train and retain high-performing associates in both frontline and support roles.
• Support the Head of Sales in areas of training and development defined by the AG Auto way of selling.
• Drive employee and customer engagement programs by fostering training, development and succession planning.

Reporting & Monitoring

• Monitor daily activities and track performance metrics.
• Implement corrective actions to address shortfalls.
• Conduct regular meetings.
• Ensure accurate and timely reporting of sales, forecast, sales inventory and financial data.