Manager - Performance & Business Excellence

Role Overview

Manager - Performance & Business Excellence at SEHA. This role drives hospital-wide performance management, continuous improvement, and business intelligence to support operational excellence and strategic alignment.

Role Purpose

To establish and maintain a culture of performance excellence and continuous improvement across the hospital by developing robust KPI frameworks, leading process optimization initiatives, and translating operational data into actionable insights for leadership decision-making.

Key Responsibilities

Performance Management

• Develop, monitor, and report hospital-wide Key Performance Indicators (KPIs), Balanced Scorecards, and performance dashboards.
• Track departmental and organizational performance against strategic and operational goals.
• Conduct performance reviews and provide actionable insights to leadership teams.
• Ensure alignment of operational objectives with hospital strategy and regulatory requirements.

Business Excellence & Continuous Improvement

• Lead process improvement initiatives using Lean, Six Sigma, Kaizen, and other quality management methodologies.
• Identify inefficiencies, operational bottlenecks, and areas for optimization.
• Facilitate performance improvement projects across clinical and non-clinical departments.
• Establish and promote a culture of continuous improvement and operational excellence.

Data Analytics & Business Intelligence

• Analyze operational, clinical, financial, workforce, and patient-related data.
• Develop executive dashboards, scorecards, and management reports using Business Intelligence tools.
• Perform trend analysis, forecasting, benchmarking, and predictive analytics.
• Translate complex data into meaningful insights and recommendations for decision-makers.
• Ensure data integrity, accuracy, and governance standards are maintained.

Hospital Operations Support

• Collaborate with hospital leadership to improve patient flow, capacity management, resource utilization, and operational efficiency.
• Monitor hospital productivity indicators including Bed Occupancy Rate, Average Length of Stay (ALOS), Emergency Department Turnaround Time, Operating Room Utilization, Outpatient Waiting Time, Clinic Utilization, and Readmission Rates.
• Support operational planning and service optimization initiatives.

Quality & Accreditation

• Support regulatory compliance and accreditation requirements (JCI, CBAHI, DOH, DHA, MOHAP).
• Monitor quality indicators and patient safety metrics.
• Ensure performance reporting supports quality improvement initiatives.
• Participate in audits, assessments, and accreditation activities.

Strategic Planning & Reporting

• Support annual operational and strategic planning cycles.
• Conduct business case analysis and feasibility studies.
• Develop presentations and reports for executive leadership and board-level reviews.
• Benchmark organizational performance against local and international healthcare standards.

Qualifications & Experience

• Bachelor's Degree in Healthcare Management, Business Administration, Industrial Engineering, Health Informatics, Data Analytics, Statistics, or related field.
• Master's Degree (MBA, MHA, MPH, Health Informatics, or related discipline) preferred.