Manager, Payments Platform.Injaz - TECH - CP - Payment Gateways.41.MIT

Role Overview

Manager, Payments Platform at Mashreq, TECH - CP - Payment Gateways department, reporting at AVP (Assistant Vice President) level.

Role Purpose

Deliver end-to-end stability, modernization, and governance of Mashreq's Local Payments platforms across multiple countries, including country implementations, regulatory initiatives, and production resilience.

Key Responsibilities

Delivery & Operations

• Own end-to-end delivery of all application initiatives in the payments stream.
• Manage stability, monitoring, control, and capacity management of the bank's most critical applications.
• Provide stable and effective solutions and services for all assigned applications.
• Ensure the smooth everyday running of the support team, achieving and maintaining SLA and quality targets.

Team Management

• Manage a diversified payments applications team across onshore, offshore, and outsourced resources.
• Lead cross-border team management and coordinate critical application delivery and bank-wide support.
• Build strong organizational and team leadership capabilities.
• Plan, execute, and manage employee engagement activities.

Governance & Risk

• Manage incident management, infrastructure, security, audit, risk, and SLA frameworks.
• Focus on regulatory, control, and audit requirements; manage all known risks related to team and systems that impact data security, system downtime, and incidents.
• Be directly or indirectly responsible for architecture, human resources engagement, budget, financials, tracking, and outsourcing.

Stakeholder & Business Engagement

• Engage with Business Segments to ensure technology needs are adequately serviced.
• Enforce technology standards and procedures to drive cost and quality management of technology changes.
• Drive and manage strategic vendors, ensuring business value is delivered in technology projects and URFs.

Continuous Improvement

• Identify and highlight best practices in support management through continuous assessment, process-driven implementation, and optimization of onsite and offshore resources.

Portfolio Management

• Oversee country IBG implementations and rollouts.
• Govern Local Payments platforms including Cheque Clearing, ACH, RTGS, and GCC RTGS.
• Lead regulatory, change, and modernization initiatives.
• Manage capacity planning, project delivery, vendor management, and outsourcing related to the team.

Qualifications & Experience

• 14+ years of experience in payments application implementations and support.
• Graduate degree in Engineering, Computer Science, or Management.
• Cross-border team management experience.
• Strong technical depth in .NET-based systems and database architecture at DBA-level expertise to enable informed decision-making, risk management, and effective vendor governance.

Skills & Competencies

• Strong business orientation and domain knowledge to comprehend user requirements.
• Strong organizational, team building, and leadership qualities.
• Strong program management and people management skills.