وصف الوظيفة
Role Overview
Manager - Operational Readiness at Qiddiya Investment Company. This role ensures successful operational launches of entertainment and leisure sector projects.
Company Overview
Qiddiya Investment Company operates in the entertainment and leisure sector.
Role Purpose
To coordinate cross-functional readiness activities, assess operational capabilities, and drive process improvements that guarantee seamless project openings and optimal guest experiences.
Key Responsibilities
Operational Readiness Planning
- Lead development and execution of operational readiness plans aligned with organizational goals and project timelines.
- Conduct readiness assessments, risk analysis, and mitigation planning to ensure preparedness of all operational units.
Cross-Functional Collaboration
- Collaborate with multidisciplinary teams to identify operational requirements and address gaps before project launch.
- Lead cross-functional teams through readiness activities.
Training & Development
- Design and implement training programs to prepare staff for operational roles and service excellence.
Performance & Improvement
- Establish and monitor key performance indicators (KPIs) related to operational readiness and post-launch performance.
- Drive continuous improvement by analyzing operational processes and recommending enhancements.
Guest Experience
- Champion guest-centric operational strategies to enhance visitor satisfaction.
Qualifications & Experience
- Bachelor's degree in Business Administration, Operations Management, Hospitality, or related field.
- Minimum 5 years of experience in operational readiness, operations management, or related roles, preferably in entertainment or hospitality sectors.
- Proven experience in risk identification and mitigation within operational contexts.
- Experience designing and delivering staff training programs.
- Familiarity with Saudi Arabian business environment and culture is preferred.
Skills & Competencies
- Strong project and stakeholder management skills.
- Excellent communication skills.
- Strong analytical and problem-solving skills.
- Ability to work in fast-paced environments managing multiple priorities.
Additional Information
- Comprehensive benefits package.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—