Manager - Online Payments

Role Overview

Manager - Online Payments at Jeeny, a leading ride-hailing platform operating in Saudi Arabia and Jordan.

Company Overview

Jeeny is a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. The company connects users with their preferred modes of transportation to make mobility accessible, convenient, and affordable. Jeeny values innovation, teamwork, and exceptional user experiences.

Role Purpose

Own online payments end to end: commercial terms, cost, product roadmap, and operational reliability. Directly accountable for online payment penetration and blended cost of acceptance.

Key Responsibilities

Commercial Management

• Own commercial relationships with PSPs, acquirers, and payment gateways.
• Negotiate MDR and scheme/interchange pass-through, volume tiers, settlement cycles, and SLAs.
• Run RFPs and renewals with payment partners.
• Own the bank charges line.

Cost Optimization

• Reduce blended cost of payments through routing optimization, provider mix, and fee-structure renegotiation.

Payment Penetration & Product

• Increase online payment penetration versus cash through checkout conversion, authorization rates, retry and cascading logic, tokenization and card-on-file, wallet and Apple Pay coverage.
• Lead the payments product roadmap in partnership with Product and Engineering: prioritization, requirements, and post-launch performance tracking.

Operations & Compliance

• Own payment incident troubleshooting: failure-code diagnosis, provider escalation, root-cause analysis, and prevention.
• Own reconciliation integrity, chargeback and dispute handling with deadline tracking, and settlement accuracy across entities.
• Maintain the regulatory and compliance view across KSA and Jordan (SAMA, PCI-DSS, local acquiring requirements).

Reporting

• Report monthly on penetration, auth rates, cost per transaction, and savings delivered.

Qualifications & Experience

• 5 to 8 years in payments, with at least 3 years merchant-side at a high-volume digital business (ride-hailing, food delivery, e-commerce, travel, or fintech).
• Demonstrated track record of reducing MDR or cost of acceptance, and of lifting authorization or conversion rates, with quantified outcomes.
• Direct experience negotiating with acquirers and PSPs in KSA; working knowledge of mada, local acquiring economics, and the KSA PSP landscape.
• KSA market experience required.
• Prior work with a bank acquirer or PSP from the provider side.

Skills & Competencies

• Fluency in payments mechanics: MDR decomposition, interchange, 3DS/SCA, tokenization, settlement and chargeback flows.
• Experience working with Product and Engineering on payment integrations; comfortable with API-level discussion without needing to code.
• Exposure to loyalty or wallet integrations and embedded payment partnerships.
• Strong analytical skills: MS Excel and dashboarding preferred; able to build the business case for a routing or provider change.
• Arabic and English preferred.

Additional Information

• Health benefits and insurance.
• Flexible working hours.
• An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set.
• An environment that encourages you to take ownership and produce excellent outcomes every day.
• Jeeny is an equal opportunity employer committed to providing a workplace where all aspects of employment are solely based on merit, with no discrimination based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.