Manager of Learning and Development

Role Overview

Manager of Learning and Development at GCGRA (General Commercial Gaming Regulatory Authority).

Role Purpose

The Manager of Learning and Development leads the design, implementation, and governance of the organization's learning framework to build capability, leadership strength, and workforce readiness. This role ensures that learning initiatives align with business strategy, succession planning, and organizational transformation priorities, while driving a culture of continuous learning, digital enablement, and performance improvement.

Key Responsibilities

Learning and Development Strategy

• Develop and implement an enterprise-wide Learning and Development framework aligned with organizational objectives.
• Translate workforce planning and succession processes into targeted capability-building initiatives.
• Lead annual learning needs analysis across divisions.
• Establish leadership development frameworks and high-potential programs.
• Embed a culture of continuous learning and performance excellence.

Learning Program Design and Delivery

• Design and oversee technical, behavioral, and leadership development programs.
• Implement competency-based development pathways.
• Leverage digital learning platforms including learning management systems and e-learning tools.
• Ensure blended learning methodologies are adopted, including virtual, classroom, and experiential learning.
• Drive digital transformation within learning systems.
• Promote innovation in learning design and delivery.

Organizational Capability Development

• Partner with HR and divisions to identify skill gaps and future capabilities.
• Drive succession readiness programs and career development frameworks.
• Support change management and transformation initiatives through targeted learning interventions.
• Develop coaching and mentoring frameworks.

Performance and Impact Measurement

• Establish key performance indicators and return on investment measures for all learning initiatives.
• Track learning effectiveness using analytics and reporting tools.
• Conduct post-program evaluations and continuous improvement initiatives.
• Present learning impact dashboards to executive leadership.

Governance and Vendor Management

• Manage Learning and Development budgets and optimize learning spend.
• Develop and maintain Learning and Development policies and governance frameworks.
• Oversee external learning vendors, consultants, and partnerships.
• Ensure compliance with regulatory and mandatory training requirements.

Qualifications & Experience

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field.
• Master's degree preferred in Human Resources, Organizational Psychology, or MBA.
• Professional certifications such as CIPD, SHRM, ATD, or equivalent preferred.
• 10+ years of progressive HR experience, with at least 5 years in Learning and Development leadership roles.

Skills & Competencies

• Digital learning platform expertise including learning management systems and e-learning.
• Learning program design and delivery.
• Analytics and reporting tools proficiency.
• Strategic workforce planning and succession planning.
• Change management and organizational transformation.
• Budget management and financial optimization.
• Vendor and partnership management.