Manager of Corporate Communication

Role Overview

Manager of Corporate Communication at King Abdullah bin Abdulaziz University Hospital. The role leads the Corporate Communication function to develop and implement effective internal and external communication plans aligned with the hospital's strategic objectives and management direction.

Role Purpose

To lead and oversee the Corporate Communication function by developing and implementing effective internal and external communication plans aligned with the hospital's strategic objectives and management direction. The role promotes and protects the hospital's image and reputation, ensures consistent and accurate institutional messaging across communication channels, and supports effective engagement with internal and external stakeholders.

Key Responsibilities

Strategy & Planning

• Develop and implement hospital communication plans, programs, and initiatives aligned with the hospital's strategic objectives and management direction.
• Develop and implement internal communication initiatives to enhance employee awareness and engagement regarding strategic objectives, initiatives, organizational developments, and key messages.
• Support the development and implementation of crisis communication plans and coordinate communication responses with senior management and relevant departments during incidents that may affect the hospital's reputation.

Content & Media Relations

• Oversee the preparation and review of hospital and media content, including press releases, news, announcements, executive messages, presentations, reports, newsletters, and communication materials.
• Coordinate media relations activities, including media inquiries, interviews, press releases, and media coverage, in accordance with approved protocols.
• Coordinate communication and media coverage for hospital events, conferences, campaigns, initiatives, and official activities.

Digital & Channel Management

• Oversee and coordinate hospital content published through the hospital's digital channels, website, and social media platforms in collaboration with relevant departments.

Stakeholder Engagement & Reputation

• Support the development and protection of the hospital's image and reputation and monitor relevant media coverage and public communication.
• Develop and maintain effective working relationships with relevant internal and external stakeholders, including government entities, media representatives, partners, and other organizations, within the approved scope of authority.

Governance & Quality

• Manage and coordinate internal and external hospital communication activities and ensure consistency, accuracy, and quality of institutional messages across communication channels.
• Coordinate with hospital departments to obtain and validate information prior to publication and ensure communications are accurate and aligned with approved institutional messages.
• Ensure compliance with the hospital's identity, communication guidelines, policies, and approved standards across communication materials and channels.

Executive Support

• Support senior management in preparing executive communications, speeches, talking points, presentations, announcements, and communication materials for major events and strategic initiatives.

Reporting & Performance

• Establish and monitor communication performance indicators, evaluate the effectiveness of communication campaigns and channels, and prepare periodic reports and recommendations.

People Leadership

• Lead and supervise section employees, assign responsibilities, monitor performance, provide guidance, and support staff development.

Organizational Commitment

• Participate in and support quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.
• Respect patients and their families to promote a patient-centered care culture.
• Perform other duties as directed or assigned by the direct supervisor.

Qualifications & Experience

Minimum Required

• Bachelor's Degree in Corporate Communication, Strategic Communication, Public Relations, Communication and Media, or a related field.
• 9 years of experience.

Preferred

• Master's Degree in Corporate Communication, Strategic Communication, Public Relations, Communication and Media, or a related field.
• 7 years of experience.
• Relevant professional certification in Strategic Communication Management Professional (SCMP) or Communication Management Professional (CMP).