Manager Network Operations

Role Overview

Manager Network Operations at Etihad Airways, based in Abu Dhabi.

Company Overview

Etihad Airways is the UAE's national airline, operating from its hub in Abu Dhabi. The airline connects people across continents and cultures and is executing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.

Role Purpose

Lead the efficient daily management of the Network Operations Centre, overseeing all key decisions and formulating solutions to complex operational issues while maintaining safety, security, and cost-effective service delivery across the Etihad network and Abu Dhabi Hub.

Key Responsibilities

Network Operations Management

• Manage the efficient daily operations of the Network Operations Centre.
• Supervise the activities of various teams within the Network Operations Centre to understand the status of Etihad operations from critical perspectives.
• Effectively manage the performance of the Etihad network and Abu Dhabi Hub by supervising operational stakeholders present in the Network Operations Centre and throughout the business.
• Provide oversight in support of the Network Control Duty Manager for activities within the Abu Dhabi Hub, including Ground, Catering, Cargo, ADA, ATC and ADNOC.

Safety & Security

• Address and respond to all safety and security risks in line with the company Emergency Response Plan and Safety Management System.
• Understand the appropriate and required action for significant incidents, accidents and operational events and escalate through necessary channels immediately, such as the Incident Management System.
• Oversee the safety and security focused culture in all activities via the company's Safety Management System.
• Act as the activation point for the Airline's Disruption Recovery and Emergency Response Programs.

Policy & Compliance

• Ensure that policy and procedures as determined by the company Operations Manuals and GCAA regulations are adhered to.

Stakeholder Management

• Act as the key point of escalation for all stakeholders, including those present in the Network Operations Centre.
• Deal with operational events with due regard to safety, guest welfare and cost-effective solutions.

Operational Reporting & Planning

• Create and publish operational evaluations and reports to the business, including Daily Operational Risk Briefings and Event Logs.
• Hold conference calls and group meetings where required.
• Establish and constantly review operational contingency plans to ensure they are available in case of disruption within the network.

Risk Management & Response

• Respond quickly to unforeseen events, identifying and escalating potential risks to Network Operations Management, whether related to a process, team member, stakeholder or incident.

Team Leadership

• Provide your team with support and feedback to ensure they are following published procedures.
• Enable them to manage the general operation autonomously and efficiently.

Qualifications & Experience

• Degree-level education.
• 8 years airline operations experience.
• 3 years spent in a supervisory capacity in a similar-sized, hub-based airline.

Additional Information

• Full details are available on the employer's original posting.