Manager - Investigations & External Queries

Role Overview

Manager - Investigations & External Queries at AD Ports Group. This role manages investigations relating to fraud, financial misconduct, bribery and corruption, breaches of law or regulation, sanctions and trade-related concerns, conflicts of interest, human rights concerns, data protection and confidentiality breaches, abuse or serious ethical misconduct, retaliation against whistleblowers, misuse of company assets, and matters involving senior management where assigned.

Role Purpose

To manage the full lifecycle of investigations into alleged misconduct, fraud, regulatory breaches, and ethical violations, ensuring rigorous fact-finding, fair process, evidence integrity, and actionable remediation recommendations while maintaining confidentiality and independence.

Key Responsibilities

Investigation Intake, Triage and Planning

• Support the receipt, review, and preliminary assessment of reported concerns and determine whether matters require formal investigation, management handling, referral to Human Capital, or escalation.
• Assess case severity and investigation requirements based on legal, regulatory, financial, operational, reputational, and whistleblower protection considerations.
• Develop investigation plans that define scope, objectives, lines of inquiry, resources, timelines, and reporting requirements.

Case Management and Investigation Execution

• Lead or coordinate investigations in line with approved methodology, maintaining confidentiality, independence, objectivity, and procedural fairness.
• Gather and analyze documentary, electronic, and testimonial evidence; conduct interviews with whistleblowers, witnesses, and subjects where appropriate; and maintain complete and accurate case records.
• Maintain evidence integrity and chain of custody for physical and digital evidence and escalate any concerns regarding tampering, loss of custody, or data handling issues.
• Coordinate with Legal, Human Capital, Internal Audit, Information Security, Finance, Procurement, or external specialists where subject-matter expertise or independence is required.

Reporting, Remediation and Governance

• Prepare clear, well-supported investigation reports, closure reports, and remediation actions that set out facts, findings, root causes, and recommended next steps.
• Track open cases, investigation milestones, outcomes, and corrective actions, and provide updates to the VP - Compliance Program Management and other governance forums as required.
• Support thematic analysis, lessons learned, and improvements to controls, policies, training, and awareness based on investigation outcomes.

People and Process Leadership

• Manage and coach investigators where applicable, promote consistent investigation standards, and contribute to capability building across the compliance investigations function.
• Maintain investigation templates, protocols, investigator readiness, and continuous improvement of the investigations process.

Qualifications & Experience

• Bachelor's degree in law, business, finance, accounting, criminology, or a related field.
• Minimum 7 to 10 years of experience in compliance, investigations, internal audit, forensic reviews, ethics, or related control functions, including hands-on investigation management.
• Demonstrated experience managing internal investigations, whistleblowing cases, or serious misconduct reviews.
• Demonstrated experience with fraud, corruption, conflict of interest, ethics, regulatory, or employee misconduct investigations.
• Demonstrated experience in investigation planning, interviewing, evidence handling, case documentation, and report writing.
• Demonstrated experience working with Legal, Human Capital, Internal Audit, Information Security, and external advisors on sensitive matters.
• Demonstrated experience with root cause analysis, remediation follow-up, and control improvement.
• Professional certifications in investigations, fraud, audit, compliance, legal practice, or forensics are preferred, including CFE.
• Ability to handle sensitive information with discretion and sound professional judgment.

Skills & Competencies

• Excellent English communication skills.
• Arabic is an added advantage.