وصف الوظيفة
Role Overview
Manager - Gaming Credit & Collections at Wynn Al Marjan Island, located in Ras Al Khaimah, United Arab Emirates.
Company Overview
Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027. Located 50 miles from Dubai International Airport in Ras Al Khaimah, the resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. Amenities include multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
Role Purpose
Lead and manage the Gaming Credit & Collections team to ensure responsible extension of credit, minimize financial risk, and maintain compliance with gaming regulations while delivering excellent customer service and supporting the operational needs of the resort.
Key Responsibilities
Leadership & Team Management
- Lead, supervise, and mentor the gaming credit and collections team.
- Provide training and development opportunities for credit staff, promoting best practices and continuous improvement.
- Participate in the recruitment, onboarding, and performance evaluation of credit team members.
Credit Management & Risk Assessment
- Ensure the understanding and application of effective credit policies and procedures to facilitate responsible extension of credit and minimize risk.
- Review and endorse gaming credit applications, ensuring thorough verification and assessment of guest creditworthiness.
- Monitor outstanding credit balances, prepare regular reports on credit status, risk exposure, and aging of accounts for management.
- Deliver excellent customer service while maintaining a firm and professional approach to credit management.
Collections & Settlements
- Oversee negotiation of payment arrangements and settlements in accordance with company policies and regulatory requirements.
- Assist the Assistant Director to escalate collection efforts, including coordination with legal counsel when necessary.
Compliance & Controls
- Ensure compliance with all relevant gaming regulations, company policies, and internal controls.
- Maintain confidentiality and security of all financial data and sensitive information.
- Support internal and external audits by providing requested documentation and explanations.
Cross-Functional Collaboration
- Liaise with gaming operations, cage, finance, and legal teams to resolve credit issues and facilitate smooth workflow.
Qualifications & Experience
- 5+ years of experience in credit management, collections, or related finance roles.
- At least 2 years in a supervisory or management role, preferably in a gaming, hospitality, or gaming environment.
- Good understanding of the international legal framework surrounding the issuance and collection of credit.
Skills & Competencies
- Strong negotiation, leadership, and communication skills.
- Advanced knowledge of credit principles, risk management, and regulatory compliance.
- Proficiency in Microsoft Office, especially Excel, and accounting/credit management software.
- Excellent attention to detail, organizational, and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of integrity and ability to maintain confidentiality.
Additional Information
Salary is paid in Dirhams (AED), the local currency of the UAE. Benefits include an excellent leave policy, healthcare package, incentive programs, and other employee benefits.