Manager Domain Support (Qatarization) Information Technology QNB - Qatar//Doha

Role Overview

Manager Domain Support (Qatarization), QNB, Doha, Qatar. This is a position within the Information Technology division of QNB - Qatar.

Company Overview

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through subsidiaries and associate companies extends to more than 31 countries across three continents. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Purpose

The incumbent is primarily responsible for managing assignments and resources within the Domain Support department. The role supports the Senior Manager, Domain Support and assists in overseeing management and maintenance of QNB systems, ensuring smooth operations and providing support to QNB employees. The position requires shadowing the Senior Manager in assigned projects, deliverables, communications, and technical responsibilities.

Key Responsibilities

Systems & Infrastructure Management

• Ensure that all areas of the bank are supported with proper computer systems in accordance with IT standards.
• Manage and maintain one or more assigned technology domains across Microsoft Infrastructure Services, Microsoft Application Services, Security Infrastructure Services, Citrix Infrastructure Services, and Cloud Infrastructure Services.
• Update system profiles periodically with enhancements and upgrades.
• Install and validate endpoint agent installations including Anti-Virus, Ivanti, SentinelOne (S1), and Algorithm.
• Apply security patches and close vulnerabilities.
• Perform Antivirus installations.
• Ensure all GIS agents are installed and functioning.

Domain 1: Microsoft Infrastructure Services

• Manage Active Directory Services.
• Manage Exchange.
• Manage SCOM.
• Manage Windows Server Components.

Domain 2: Microsoft Application Services (.NET Platform)

• Manage QNB Workflow.
• Manage In-House Applications.
• Manage Move-IT (SFTP).

Domain 3: Security Infrastructure Services

• Manage Trellix Endpoint Defense.
• Manage Antivirus.
• Manage DLP.
• Manage FIM.
• Manage Ivanti Patch Management.

Domain 4: Citrix Infrastructure Services

• Manage Citrix XenApp.
• Manage Citrix VDI.
• Manage Remote Access Services.

Domain 5: Cloud Infrastructure Services

• Manage Microsoft Azure.
• Manage Google Cloud.
• Manage Other Cloud Systems.

Operations & Compliance

• Implement KPIs and best practices.
• Ensure punctuality and availability for extended working hours when required.
• Comply with SLA turnaround times.
• Manage CRs, TRSs and SARFs.
• Perform Disaster Recovery simulations.
• Perform Backup verifications.
• Promote cost consciousness, efficiency and productivity.
• Act within delegated authority limits.
• Comply with QNB IPMD requirements.

Customer & Stakeholder Management

• Assist customers with queries regarding bank products and services.
• Maintain activities in accordance with Service Level Agreements (SLAs).
• Build and maintain strong relationships with related departments and units.
• Provide timely and accurate data to Auditors, Compliance, Financial Control and Risk departments.

People Management & Development

• Oversee recruitment activities.
• Provide motivation and guidance to employees.
• Reinforce performance standards and adherence to QNB values and mission.
• Identify development opportunities for staff.
• Coach employees and prepare them for greater responsibilities.

Technical Support & Maintenance

• Provide application support including user guidance, troubleshooting, and maintenance.

Learning & Knowledge

• Proactively identify areas for professional development.
• Remain current with developments in the profession.
• Stay updated with Microsoft technologies, operating systems, applications and infrastructure services.
• Pursue certifications such as MCSA and MCSE.
• Engage in self-study and technical research.
• Attend workshops, webinars, conferences and training programs.
• Participate in knowledge-sharing activities.
• Maintain familiarity with Microsoft's official documentation and support resources.

Qualifications & Experience

Education

• Bachelor's Degree in Computer Engineering.

Experience

• Minimum 6 years of experience in Technical Support Services.
• Specialized experience in systems technical design, implementation, and maintenance across various platforms.
• Specialized experience in IT-related management.

Additional Information

• Closing Date: 23-Sep-2027
• Required documents to attach: Resume/CV, Passport, QID (Front and Back), Educational Certificates, Birth Certificate.