وصف الوظيفة
Role Overview
Manager - Data Products at Chalhoub Group. This role bridges Omnichannel's business and analytics needs with the central Data team, translating business requirements into actionable data-driven features, metrics, and systems.
Company Overview
Chalhoub Group is a luxury retail leader in the Middle East, operating for over seven decades with a portfolio of over 10 owned brands and distribution for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre. The Group operates more than 950 stores, online platforms, and mobile apps, employing over 16,000 professionals across eight countries in the Middle East and LATAM. The Group is committed to sustainability, is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
The Data Products Manager serves as the critical bridge between Omnichannel's business and analytics needs and the central Data team. The role translates business needs into actionable requirements, ensuring seamless development and implementation of data-driven features, metrics, and systems, while scaling and optimizing the data ecosystem, enhancing reporting capabilities, and ensuring proper documentation, governance, and timely delivery.
Key Responsibilities
Requirement Gathering & Translation
- Collaborate with the Omnichannel Data Analytics team to understand needs for new metrics, features, and functionality.
- Translate analytical requirements and customer-related KPIs such as Customer Lifetime Value (CLV), Churn Rate, Conversion Rates, Average Order Value (AOV), and Customer Acquisition Cost (CAC) into clear requirements for the central Data team.
- Partner with business stakeholders to define key metrics related to customer behaviour, segmentation, and personalization strategies in retail.
- Ensure data systems and analytics tools support retail KPIs, including sales performance, inventory turnover, and omnichannel engagement metrics.
- Own and maintain the Omni data product roadmap, ensuring priorities align to business strategy, customer outcomes, and available Data capacity.
- Define clear acceptance criteria with Analytics and business stakeholders.
- Ensure delivered data products are validated against original requirements before completion.
- Ensure data products and customer analytics requirements comply with relevant privacy, consent, and data governance policies.
Catalog & Glossary Stewardship
- Act as the Data Steward reference point for Omnichannel customer KPIs.
- Ensure every metric is documented in the Data Catalog Glossary with Definition, Formula / Calculation Logic, Domain, and Owner completed.
- Work with accountable Data Owners and Stewards to resolve conflicting definitions before a metric is built.
- Link delivered dashboards, Explores, and reports to their corresponding Glossary entries as Related Assets.
- Apply or request Gold status for Glossary entries where appropriate.
- Keep Glossary entries and asset links current as Omnichannel's reporting evolves.
- Retire or update links when a report is rebuilt or replaced.
Prioritization
- Own first-line prioritization of Omnichannel's data and analytics requests, weighing competing stakeholder asks against Omnichannel's own goals.
- Submit prioritized requests into the central Data backlog.
- Route all requests requiring build or engineering work through the central backlog.
- Work with central Data Product Managers and the Delivery & Prioritisation Lead as they review, re-rank, and sequence Omnichannel's requests alongside demand from other domains and technical feasibility.
Cross-Functional Collaboration
- Act as the primary liaison between the Omnichannel Data Analytics team and the central Data team.
- Ensure effective communication and alignment across teams.
- Represent Omnichannel's priorities in central backlog reviews and planning.
- Bring central Data's constraints and decisions back to Omnichannel stakeholders.
Project Management
- Track the progress of Omnichannel's requests through the central backlog.
- Ensure timely delivery of data products and features.
- Monitor progress and resolve roadblocks.
- Communicate updates to Omnichannel stakeholders.
Documentation & Communication
- Document business requirements, user stories, and Glossary content clearly enough for central Data to build against without repeated clarification.
- Communicate complex concepts to both technical and non-technical stakeholders clearly and effectively.
Qualifications & Experience
- Proven experience in product management or a similar role, preferably in data analytics, retail analytics, or data infrastructure.
- Strong understanding of analytics concepts such as metrics, KPIs, and business logic, and how they translate into technical systems.
- Ability to work with the central Data team and translate business requirements into clear, buildable requirements.
- Familiarity with the Data Catalog, Glossary, and the Data Owner / Steward governance model, or a fast willingness to learn it.
- Familiarity with data pipelines and databases.
- Familiarity with customer-related retail KPIs, including Customer Retention, Basket Analysis, Revenue per Customer, and other metrics central to retail performance and loyalty programmes.
- Understanding of agile methodologies, such as sprints and user stories.
Skills & Competencies
- SQL and Python knowledge is a plus.
- Experience working with tools like Looker, Power BI, or similar visualization platforms.
- Exceptional organizational skills, with the ability to manage multiple priorities.
- Strong communication skills, with the ability to bridge the gap between technical and business teams.
- Timeline-sensitive: able to follow up through a shared backlog and ensure delivery.
Additional Information
Chalhoub Group offers a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The organization provides enriching experiences, learning and development opportunities, and exposure to different assignments within the role or through internal mobility. Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.