Manager, Credit Control - Dubai & NE

Role Overview

Manager, Credit Control – Dubai & NE at First Abu Dhabi Bank. This role is based in Dubai and the Northeast region, responsible for managing credit limits and guiding the team in day-to-day transactions relating to limit encoding and control.

Company Overview

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. FAB offers a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. The organization is committed to excellence and innovation, delivering top-tier financial solutions to clients globally. Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of stakeholders to "Grow Stronger." FAB places customers at the core of its activities, celebrates achievements, and empowers employees to deliver leading solutions. The bank has structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally.

Role Purpose

The role is responsible for managing credit limits relating to credit facilities and ensuring the team complies with approved terms and adheres to policies, processes, and procedures of FAB Head Office, representative offices, international branches, and regulators. The Manager ensures accurate detailing of credit information into bank systems, maintains bank and country limits, and provides guidance to team members in day-to-day transactions with respect to limit encoding and control.

Key Responsibilities

Credit Limit Management & Encoding

• Authorize, process, and encode credit limits to ensure accurate detailing into bank systems along with maintenance of bank and country limits as per credit approvals.
• Authorize, encode, and maintain limits for approvals received from Credit for Initial CA, Annual Review, Extension Memo, Interim and Administrative Memo from UAE and International branches in accordance with the approved operating model and local regulations of respective jurisdictions.
• Authorize and process bulk upload for limit extensions for Corporate, PCG, Investment Banking Clients, and FI limit.
• Authorize, process, and encode bank and country limits as per approval.

Credit Control & Transactions

• Authorize and process day-to-day transactions including Loan memos, Processing tickets, PPC discounting and settlements, and SVC.
• Maintain accuracy with regards to application of interest rates, commissions, fees, and charges, write-off entries, and all other limit control-related tasks.
• Authorize and process customer grade changes and suspension of limits.
• Process downgrade and upgrade of counterparties in system and Central Bank as per Credit Approval.
• Authorize and prepare instruction memos to Loan Operations for disbursement, changes in repayment, settlements, maintenance, and collection of various fees.
• Authorize and prepare instruction memos to Client Service (CS) team for release of excess margin held against facilities as per approved terms.
• Authorize and prepare instruction memos for amendment of interest rates of overdraft pricing linked to fixed deposits, deferring loan instalments, and extending loan maturity date.
• Authorize and process upload of interest rates codes in bank systems.

Certificates & Documentation

• Authorize and prepare Liability/No Liability Certificates and Letters.

Reporting & Compliance

• Authorize and process monthly reports such as CBRB mismatch report and mismatch in ORR between credit application and GLCMS.
• Authorize and process RB code in both systems GLCMS and T24 and provide confirmation to stakeholders on limits before closing of account.
• Prepare various reports as and when requested by HO-CCU and Sanction, HO-CAD, and Senior Management.
• Report KRIs and Operational loss incidents in a timely manner.
• Ensure adherence to published Standard Operation Procedures (SOPs), Service Level Agreements (SLAs), and understanding of relevant products, procedures, and Delegation of Authority (DOA) of the Bank.
• Stay abreast of latest developing concepts and new regulations by the UAE Central Bank, other legal entities, and Corporate Credit guidelines.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value-driven culture within the bank.

Stakeholder Management & Service Delivery

• Ensure 100% satisfaction rating by internal customers by providing superior service quality, managing internal customer relationships, and ensuring queries and exceptions are addressed efficiently with proactive measures.
• Ensure timely response to service and support requests, queries, escalations, and deficiency reports.
• Proactive engagement with key stakeholders and ensure operational continuity without any process breach.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.

Team Leadership & Development

• Support Team Leaders (TLs) in distributing work among team members and ensure smooth flow of day-to-day transactions.
• Assist TLs in monitoring work submission channels (emails and other workflow management systems in use) for daily task allocation within the Unit to ensure task completions and update internal stakeholders accordingly.
• Provide guidance and on-the-job training for staff, conduct knowledge-sharing sessions, and monitor performance of the team.
• Ascertain adequate training of team members.
• Create effective leave management plan and adequate back-ups for self and team members.
• Maximize available manpower to meet business deliverables.

Operations & Process Improvement

• Timely archiving of transactional documents as per Unit's process.
• Recognize and highlight process enhancement opportunities.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
• Work with the line manager in introducing strong tools and processes to identify and ease BAU risks attached to the unit.
• Pursue opportunities for enhancing operative efficiencies along with adequate monitoring.
• Ensure excellent housekeeping standards at all times.
• Undertake special projects and assignments as and when requested by Line Manager, HO-CCU and Sanction, HO-CAD, and Senior Management.

Governance & Risk Management

• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.
• Nil unauthorized breaches in Policy and regulatory requirements and SOPs.
• Satisfactory rating in all audits – INA, RMU, ORC.
• Nil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.).
• NIL critical findings in regulatory, external, and internal audits.

Performance Targets

• Zero Loss; NIL near miss and income leakage event; target zero high-risk error.
• Target zero complaints; minimum 95% adherence to TAT standards as agreed with business.
• Achieve more than 90% satisfaction score in the internal customer survey.
• No. of PI (process improvement) proposals found beneficial by management.
• No. of successful PIs implemented.

Qualifications & Experience

• Bachelor's degree or related discipline.
• Relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.

Additional Information

FAB offers unique career choices, a chance to innovate, and craft solutions for the future. The organization provides a range of learning and development initiatives to support all employees through training and skill development in a performance-based culture. Career Development programs are available whether you are an experienced professional or just starting your career.