Manager – Credit Control

Role Overview

Manager – Credit Control at AD Ports Group. This role drives performance improvements, optimizes working capital, and enhances processes through automation and continuous improvement initiatives while maintaining robust internal controls and audit readiness.

Role Purpose

Oversee credit control, accounts receivable, and collections operations to ensure timely cash conversion, adherence to credit policy, and working capital optimization. Lead teams, drive strategic improvements, and serve as a key finance interface across Commercial, Operations, Treasury, and Legal functions.

Key Responsibilities

Accounts Receivable & Collections

• Oversee Accounts Receivable, credit control, and collections to ensure timely cash conversion and adherence to credit policy.
• Optimize working capital metrics including DSO, ageing, and cash conversion cycle.
• Review and manage customer credit limits, payment terms, and high-risk exposures.
• Drive effective collections strategy and resolution of customer disputes.
• Lead complex negotiations and directly manage relationships with top-tier delinquent customers to secure payment plans or settlements.

Financial Controls & Compliance

• Ensure proper provisioning (ECL/bad debts) in line with IFRS and group policy.
• Maintain audit readiness, including documentation and timely closure of audit observations.
• Ensure adequate segregation of duties and promote a strong control and compliance culture.

Team Leadership & Development

• Lead, mentor, and develop teams for the credit control function.
• Set clear KPIs and monitor team performance.
• Drive a culture of accountability, continuous improvement, and service excellence.

Stakeholder Management & Collaboration

• Act as key finance interface with Commercial, Operations, Treasury, and Legal teams.
• Establish strong working relationships with internal stakeholders and key external counterparts including customers, vendors, and third parties.
• Foster strong collaboration across Finance, Commercial, Operations, and Procurement teams.

Financial Close & Reporting

• Complete monthly, quarterly, and yearly closing activities in line with Corporate Finance and ADQ deadlines.

Strategy & Transformation

• Develop and implement working capital optimization strategies to improve liquidity and cash flow.
• Drive continuous improvement initiatives, including automation and digital transformation (e.g., collections, cash application).
• Partner with Commercial, Operations, and Procurement to improve contract terms, billing accuracy, and collection cycles.
• Strengthen credit policy implementation and support enhancements to risk management frameworks.
• Support finance transformation initiatives aligned with Group strategy.
• Act as a key contributor to financial planning, forecasting, and cash flow strategy.

Qualifications & Experience

• Bachelor's degree in Finance, Accounting, Business Administration, or any relevant field.
• Master's degree is a plus.
• Chartered accountancy qualifications such as CPA, CMA, or ACCA is a plus.
• Minimum of 6–8 years in a similar role or experience in a relevant function.
• Experience in financial accounting and/or financial reporting.

Skills & Competencies

• Fluent in Arabic and English.
• Leadership, relationship building, influencing, and communication skills.
• Problem-solving skills.
• Experience in data analysis, forecasting methods, and reporting packages.
• Negotiation skills.