Manager, Credit Control

Role Overview

Manager, Credit Control at First Abu Dhabi Bank (FAB), located in Abu Dhabi, UAE. The role is responsible for managing credit limits relating to credit facilities and guiding team members in day-to-day transactions with respect to limit encoding and control.

Company Overview

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. FAB offers a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of stakeholders to "Grow Stronger." FAB offers unique career choices, a chance to innovate, craft solutions for the future, and learning and development initiatives to support all employees through training and skill development.

Role Purpose

Ensure the team complies with approved terms and adheres to FAB Head Office policies, processes and procedures, and regulatory requirements across representative offices, international branches and jurisdictions. Manage credit limits, authorize and process day-to-day credit transactions, maintain operational accuracy, and deliver superior internal customer service while driving continuous improvement and operational excellence.

Key Responsibilities

Credit Limit & Facility Management

• Authorize, process and encode credit limits into Bank systems with accurate detailing.
• Maintain Bank and Country Limits as per Credit Approvals.
• Authorize, process and encode monthly activities such as annual review of credit limits in GLCMS.
• Authorize and process upload of interest rates codes in Bank systems.
• Maintain accuracy with regards to application of interest rates, commissions, fees and charges.

Credit Facility Operations

• Authorize, process and encode day-to-day transactions including Loan memos, Processing tickets, PPC discounting and settlements, and SVC.
• Authorize and process memos for provisioning of accounts, customer grade changes, suspension of interest and passing relevant write-off entries.
• Authorize and prepare Liability/No Liability Certificates and Letters.
• Authorize, process and prepare instruction memos to Loan Operations for disbursement, changes in repayment, settlements, maintenance and collection of various fees.
• Authorize and prepare instruction memos to Client Service (CS) team for release of excess margin held against facilities as per approved terms.
• Authorize and prepare instruction memos for amendment of interest rates of overdraft pricing linked to fixed deposits, deferring loan instalments, and extending loan maturity date.

Obligor & Regulatory Compliance

• Authorize, process and encode maintenance of CCIB obligor details based on requests received from UAE and international branches in line with local regulations of respective jurisdictions.
• Stay abreast of latest developing concepts and new regulations by the UAE Central Bank, other legal entities and Corporate Credit guidelines.
• Ensure adherence to published Standard Operation Procedures (SOP), Service Level Agreements (SLAs) and understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank.
• Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.
• Authorized to take decisions as per the approved authorisation matrix.

Internal Customer Service & Support

• Ensure 100% satisfaction rating by internal customers by providing superior service quality and managing internal customer relationships.
• Ensure that queries and exceptions are addressed efficiently with proactive measures.
• Ensure timely response to service and support requests, queries, escalations and deficiency reports.

Team Leadership & Development

• Support Team Leaders (TLs) in distributing work among team members and ensure smooth flow of day-to-day transactions.
• Assist TLs in monitoring work submission channels (emails and other workflow management systems) for daily task allocation within the Unit to ensure task completions and update internal stakeholders accordingly.
• Provide guidance and on-the-job training for staff and conduct knowledge sharing sessions.
• Monitor performance of the team.
• Ascertain adequate training of team members.
• Create effective leave management plan and adequate back-ups for self and team members.
• Maximize available manpower to meet business deliverables.

Reporting & Compliance Monitoring

• Prepare various reports as and when requested by HO-CCU & Sanction, HO-CAD and Senior Management.
• Report KRIs and Operational loss incidents in a timely manner.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
• Ensure 100% satisfaction rating by internal customers; target zero complaints with minimum 95% adherence to TAT standards as agreed with business.
• Achieve more than 90% satisfaction score in the internal customer survey.
• Target zero loss, NIL near miss or income leakage events, and target zero high-risk errors.
• Ensure nil unauthorized breaches in Policy and regulatory requirements and SOPs.
• Ensure satisfactory rating in all audits: INA, RMU, ORC.
• Ensure nil breaches in housekeeping including reconciliations, tracers and activity tracker.
• Ensure nil critical findings in regulatory, external and internal audits.
• Timely archiving of transactional documents as per Unit's process.

Stakeholder Management & Continuous Improvement

• Proactive engagement with key stakeholders and ensure operational continuity without any process breach.
• Recognize and highlight process enhancement opportunities.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Work with the line manager in introducing strong tools and processes to identify and ease BAU risks attached to the unit.
• Pursue opportunities for enhancing operative efficiencies along with adequate monitoring.
• Ensure excellent housekeeping standards at all times.
• Track number of PI (process improvement) proposals found beneficial by management and number of successful PIs implemented.

Policy & Governance

• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisation's values and ethics at all times to support the establishment of a value-driven culture within the bank.

Special Projects

• Undertake special projects and assignments as and when requested by Line Manager, HO-CCU & Sanction, HO-CAD and Senior Management.

Qualifications & Experience

• Bachelor's degree or related discipline.
• Relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.

Additional Information

• Career Development: FAB offers learning and development initiatives to support all employees through training and skill development. FAB has structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally.