Manager, Credit Control

Role Overview

Manager, Credit Control at First Abu Dhabi Bank (FAB), based in Abu Dhabi. The role manages credit limits relating to credit facilities and guides team members in day-to-day transactions with respect to limit encoding and control, ensuring compliance with approved terms and adherence to FAB Head Office, representative offices, international branches, and regulator policies, processes, and procedures.

Role Purpose

To authorize, process, and encode credit limits and maintain accurate records in Bank systems while leading a team to ensure 100% compliance with credit control policies, regulatory requirements, and service level standards across FAB's global operations.

Key Responsibilities

Credit Limit and Account Management

• Authorize, process, and encode credit limits and ensure accurate detailing into Bank systems with maintenance of Bank and Country Limits as per Credit Approvals.
• Maintain accuracy regarding application of interest rates, commissions, fees, and charges.
• Authorize, process, and encode maintenance of CCIB obligor details based on requests received from UAE and international branches in line with local regulations of respective jurisdictions.
• Authorize and process monthly activities such as annual review of credit limits in GLCMS.
• Authorize and process memos for provisioning of accounts, customer grade changes, suspension of interest, and passing relevant write-off entries.
• Authorize and prepare Liability/No Liability Certificates and Letters.
• Authorize and process upload of interest rates codes in Bank systems.
• Authorize and process Bank and Country limits as per approval.

Transaction Processing

• Authorize, process, and prepare day-to-day transactions including Loan memos, Processing tickets, PPC discounting and settlements, and SVC.
• Authorize and prepare instruction memos to Loan Operations for disbursement, changes in repayment, settlements, maintenance, and collection of various fees.
• Authorize and prepare instruction memos to Client Service team for release of excess margin held against facilities as per approved terms.
• Authorize and prepare instruction memos for amendment of interest rates of overdraft pricing linked to fixed deposits, deferring loan instalments, and extending loan maturity dates.

Team Leadership and Support

• Support Team Leaders in distributing work among team members and ensure smooth flow of day-to-day transactions.
• Assist Team Leaders in monitoring work submission channels including emails and workflow management systems for daily task allocation within the unit to ensure task completion and update internal stakeholders accordingly.
• Provide guidance and on-the-job training for staff, conduct knowledge sharing sessions, and monitor performance of the team.
• Ascertain adequate training of team members.
• Create effective leave management plans and adequate back-ups for self and team members.
• Maximize available manpower to meet business deliverables.

Service Delivery and Customer Relations

• Ensure 100% satisfaction rating by internal customers by providing superior service quality, managing internal customer relationships, and addressing queries and exceptions efficiently with proactive measures.
• Ensure timely response to service and support requests, queries, escalations, and deficiency reports.
• Target zero complaints and minimum 95% adherence to TAT standards as agreed with business.
• Achieve more than 90% satisfaction score in internal customer surveys.

Compliance and Governance

• Ensure adherence to published Standard Operation Procedures, Service Level Agreements, and understanding of relevant products, procedures, and Delegation of Authority of the Bank.
• Ensure nil unauthorized breaches in Policy and regulatory requirements and SOPs.
• Functions within the framework and boundaries of Group policies and overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.
• Demonstrate compliance to organization's values and ethics at all times to support establishment of a value-driven culture within the bank.

Regulatory and Risk Management

• Stay abreast of latest developing concepts and new regulations by the UAE Central Bank, other legal entities, and Corporate Credit guidelines.
• Report KRIs and Operational loss incidents in a timely manner.
• Target zero loss, nil near miss or income leakage events, and target zero high-risk errors.
• Achieve satisfactory rating in all audits including INA, RMU, and ORC.
• Maintain nil breaches in housekeeping including reconciliations, tracers, and activity tracker.
• Ensure nil critical findings in regulatory, external, and internal audits.
• Work with the line manager in introducing strong tools and processes to identify and ease BAU risks attached to the unit.

Reporting and Documentation

• Prepare various reports as and when requested by HO-CCU and Sanction, HO-CAD, and Senior Management.
• Assist in preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.
• Timely archiving of transactional documents as per Unit's process.

Process Improvement and Enhancement

• Proactive engagement with key stakeholders and ensure operational continuity without any process breach.
• Recognize and highlight process enhancement opportunities.
• Contribute to identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
• Pursue opportunities for enhancing operative efficiencies along with adequate monitoring.
• Track the number of PI (process improvement) proposals found beneficial by management and number of successful PIs implemented.
• Ensure excellent housekeeping standards at all times.

Ad Hoc Assignments

• Undertake special projects and assignments as and when requested by Line Manager, HO-CCU and Sanction, HO-CAD, and Senior Management.

Qualifications & Experience

• Bachelor's degree or related discipline.
• Relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.

Additional Information

• Target zero loss incidents and nil near miss or income leakage events.
• Target zero high-risk errors.
• Target zero complaints with minimum 95% adherence to TAT standards.
• Target more than 90% satisfaction score in internal customer surveys.
• Satisfactory rating required in all audits including INA, RMU, and ORC.
• Nil breaches in housekeeping, reconciliations, tracers, and activity tracker.
• Nil critical findings in regulatory, external, and internal audits.