Manager, Coverage - Business Banking

Role Overview

Manager, Coverage - Business Banking at First Abu Dhabi Bank (FAB), supporting growth of Trade & Working Capital and CREF customer portfolios in defined geographical markets.

Role Purpose

Support the Area Manager and Relationship Managers to grow a portfolio of profitable Trade & Working Capital and CREF customers in defined geographical markets, pursuing specific sales, service, growth and opportunity targets.

Key Responsibilities

Credit Analysis & Proposals

• Conduct credit analysis and analyse audited financials to prepare Credit Proposals.
• Extract and analyse financial statements, cash flow forecasts, and other complex financial reports.
• Provide accurate assessments and prepare detailed credit submissions with identification of key risks and mitigants.
• Maintain accuracy on financial spreading and quality analysis.
• Deliver credit proposals within benchmarked timeframes.

Portfolio Management

• Provide onboarding and monitoring support for acquisition and management of Discretionary Lending customer portfolio for assigned Relationship Managers.
• Assist Relationship Managers with miscellaneous administration of the client portfolio.
• Ensure all documentation and customer files are maintained in accordance with bank's policies and procedures.

Client Service & Relationship Management

• Provide excellent client service by attending to client queries.
• Ensure all queries are responded to in a timely and professional manner in keeping with established service standards.
• Understand access channels (Corporate Internet Banking, Phone Banking, etc.) to proactively educate clients on access options.
• Identify cross-sell opportunities by assessing clients' needs to develop strong relations with customers.
• Refer clients to appropriate specialists in Trade Finance, Cash Management, and Treasury for selling different products.
• Support improvement of customer service and customer satisfaction outcomes for the portfolios.

Qualifications & Experience

• 5 years' relevant experience in Corporate, Commercial, or Business Banking.
• At least 3 years in similar positions of progressively increasing responsibilities in the support function.
• Bachelor's Degree in Business Administration, Finance, Banking, or a related major field of study (preferred).