وصف الوظيفة
Role Overview
Manager - Client Enablement at Abu Dhabi Food Hub, part of AD Ports Group's Economic Cities & Free Zones Cluster, based in Abu Dhabi.
Company Overview
Abu Dhabi Food Hub is part of AD Ports Group's Economic Cities & Free Zones Cluster.
Role Purpose
Lead the end-to-end onboarding of tenants and ensure rapid activation of services. Drive early revenue recognition by accelerating the onboarding process, facilitating adoption of the Operation Management System (OMS), and introducing additional services to new and existing tenants. Act as the primary interface between tenants and the Food Hub to ensure a seamless transition from contract signing to unit handover to operational go-live. Manage a high volume of simultaneous onboarding across multiple pavilion types and maximize service uptake through structured enablement.
Key Responsibilities
Tenant Onboarding & Enablement
- Lead and coordinate end-to-end onboarding for new tenants across all pavilion types.
- Ensure all onboarding milestones are met, from documentation collection and government authorities requisition through to operational activation, account activation in OMS, and unit handover.
- Collaborate with internal teams to resolve onboarding bottlenecks and expedite go-live timelines.
OMS & Service Activation
- Facilitate tenant adoption of the Operation Management System (OMS) and related digital platforms.
- Provide training, support, and troubleshooting to tenants for OMS and service activation.
- Monitor OMS usage and proactively address adoption challenges to ensure transaction throughput.
Service Upselling & Revenue Enablement
- Identify tenant needs and proactively coordinate with the Growth team to include additional services from the Food Hub catalogue.
- Develop and execute strategies with the Growth team to maximize cross-sell and upsell opportunities.
- Track and report monthly billing with the Finance team, resolve disputes, and issue credit notes for approvals as per Delegation of Authority.
Stakeholder & Process Management
- Act as the primary point of contact for tenants during onboarding and enablement phases.
- Liaise with internal teams (Licensing, IT, Sales, Legal) to ensure seamless tenant experience.
- Continuously review and improve onboarding processes for efficiency and scalability.
People Management
- Lead, coach, and develop the community engagement team, setting clear objectives and reviewing performance regularly.
- Direct the day-to-day work of on-site staff and outsourced contractor teams to ensure service levels, safety standards, and tenant expectations are consistently met.
- Run induction and safety training for the team, tenants, and contractors, and maintain training records up to date.
- Build a client-first, safety-first culture in the team and step in on escalations, conflicts, or performance issues.
Qualifications & Experience
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field.
- 5 years of professional experience in client onboarding, enablement, or customer success in logistics, real estate, or industrial zones with specific emphasis on licensing and regulations.
Skills & Competencies
- English (Mandatory).
- Arabic (Good to have).
- Strong stakeholder management.
- Process optimization.
- Customer-centric approach.