Manager Business Continuity

Role Overview

Manager Business Continuity at Emirates Flight Catering. This role is based at the company's operations in the United Arab Emirates, supporting the implementation and maintenance of business continuity management across a complex, 24/7 catering and aviation services environment.

Role Purpose

To establish, maintain, and continuously improve the company's Business Continuity Management System in accordance with ISO 22301 and NCEMA 7000 standards, ensuring organizational resilience, regulatory compliance, and effective crisis response across all operational areas.

Key Responsibilities

Business Continuity Management System

• Support implementation and maintenance of the BCMS in accordance with ISO 22301, NCEMA 7000, industry-related obligations, and internal policies.
• Ensure documentation and compliance requirements are up to date and aligned with regulatory standards.
• Develop and update BCM Policy, procedures, and governance documents in line with regulatory, aviation, and applicable requirements.

Risk Assessment & Planning

• Coordinate Business Impact Analysis (BIA) and Threat Risk Assessment (TRA) activities.
• Ensure accurate identification of critical activities, risks, and Recovery Time Objectives (RTOs).
• Support development and periodic review of Business Continuity Plans (BCPs), Crisis Management Plans, and site response plans.
• Coordinate with IT on disaster recovery alignment.

Crisis Management Support

• Maintain readiness of Crisis Management Team (CMT) contact lists, communication protocols, and response tools during incidents and exercises.
• Coordinate with Internal and External Communications teams and other support functions to facilitate effective communication during incidents and crises.

Testing & Continuous Improvement

• Assist in planning and execution of BCM exercises including tabletop sessions, simulations, and drills.
• Track observations, gaps, and follow-up actions to support continuous improvement of plans.

Awareness & Training

• Develop and deliver BCM and Crisis Management awareness and training sessions to all organizational levels.
• Ensure personnel understand their roles and responsibilities during disruptions.

Supplier & Stakeholder Management

• Work with Procurement and relevant stakeholders to assess BCM capabilities of critical suppliers.
• Evaluate alternative sourcing strategies.
• Liaison with external stakeholders, including Dubai Civil Defence and Dubai Civil Aviation Authority.
• Support audit preparation, documentation, and coordination for regulatory reviews and external engagements.

Qualifications & Experience

• Bachelor's degree in risk management, Business, Engineering, Aviation, or a related field.
• ISO 22301 Lead Implementer or Lead Auditor (Mandatory).
• Minimum 7 years of experience in business continuity or emergency preparedness within aviation, catering, logistics, manufacturing, or complex operational environments.
• Proven track record of building or significantly upgrading a BCMS in a complex, 24/7 industrial environment.
• Exposure to working with Integrated Management Systems.
• NCEMA 7000, CBCI (by BCI), CBCP (by DRI International), or equivalent certification preferred.
• Familiarity with NCEMA 7000, ISO 31000, and integrated management systems including ISO 9001, ISO 14001, and ISO 45001.
• Strong workshop facilitation and stakeholder management experience.

Skills & Competencies

• Ability to influence senior stakeholders and simplify complex technical risks for operational staff.
• Workshop facilitation across multicultural workforce with ability to translate risk into operational language.
• Builder mindset with ability to create and implement processes from scratch.
• Ability to thrive in ambiguous and evolving environments.
• Strong analytical and reporting skills.