Maintenance Supervisor

Role Overview

Maintenance Supervisor at Nahdi, based at National Comprehensive Centers (NCC) premises Kingdom wide.

Role Purpose

Lead all aspects of maintenance operations across NCC facilities, ensuring policies and procedures are followed, tasks are completed efficiently, downtime is minimized, and safe work practices are maintained throughout all premises.

Key Responsibilities

Operations & Supervision

• Supervise day-to-day maintenance work of personnel engaged in maintenance of NCC facilities including clinics, satellite labs, and provider labs.
• Act alongside maintenance employees and technical personnel to develop proactive and effective team working practices to attain organizational objectives.
• Establish schedules and plans for providing maintenance services by identifying resources, required materials, categories of work, priorities, and facility needs for proper allocation and delegation.
• Provide technical supervision, custodial and event support during work implementation and execution to assure quality work standards.
• Monitor work activities to ensure adherence to established guidelines.
• Address ad-hoc incidents that may occur regarding maintenance in NCC premises.

Maintenance Programs & Compliance

• Supervise implementation of corrective and preventive maintenance programs and safety programs according to Service Level Agreement (SLA) and approved schedules.
• Ensure work is executed based on Standard Operating Procedure and HQSE (Health, Safety, Quality & Environment) policies with complete reports as reference.
• Conduct regular maintenance inspections of NCC premises to check all building system operations and functions requiring maintenance.
• Verify safety requirements of NCC premises in line with standard requirements from the Ministry of Civil Defense.
• Ensure maintenance regulators and CBAHI requirements are met in all premises.

Policy & Procedure Development

• Contribute to the development of goals, objectives, policies, and procedures for facilities maintenance.
• Propose changes and improvements to existing standards to ensure efficiency and compliance.
• Participate in regular maintenance performance review meetings with the team to review and suggest changes or inputs to enhance existing procedures and policies related to maintenance, quality, safety, and environment based on team reports and experiences.

Budget & Financial Management

• Participate in the preparation and administration of the maintenance budget.
• Submit budget recommendations for allocation and phasing and monitor expenditures according to budget plan.
• Manage and ensure petty cash funds are physically secured, attended, and utilized through approved processes and procedures.
• Execute proper liquidation and reimbursement of maintenance expenses on a regular basis and maintain availability.
• Account for documenting and counting assets and set the annual budget for replacement or upgrade.

Supply & Resource Management

• Monitor and control supplies and stock of warehouse for maintenance.
• Assure accuracy and availability of stock items based on day-to-day team requirements through issuing, requesting, and ordering of required items.
• Update utilities database on a regular basis (electricity, water, internet) to avoid service downtime and ensure governance.

Projects & Construction

• Coordinate and supervise implementation of construction projects, refurbishment, and other special projects aligned to NCC facilities' requirements and allocated budget.
• Ensure compliance of receiving completed projects including newly constructed NCC facilities based on standard quality of work and approved specifications.
• Collaborate with relevant stakeholders (internal and external) in executing new construction and decoration work for eligible premises or for new required expansion or layout change projects.
• Participate in reviewing maintenance structure through workload analysis and resources distribution in providing quality and safety maintenance services across NCC premises in all regions.

People & Team Leadership

• Participate in hiring qualified and high-caliber candidates for any vacant position within the maintenance team.
• Provide orientation for new members regarding related processes, policies, and procedures of the department.
• Provide leadership, motivation, and coaching for individual team members to lead them in the correct path and execution of work in line with existing processes, procedures, and policies.
• Ensure each staff member takes necessary technical and safety trainings as recommended and scheduled.
• Contribute to identifying required trainings or courses for staff to maximize productivity, efficiency, and quality of services provided.

Safety, Health & Environment

• Execute strict compliance of Safety, Health & Environment policies within the organization to create a safe and healthful workplace for each maintenance team member.
• Participate in and ensure implementation of reporting, response, and corrective actions for unsafe and unhealthful workplace conditions, hazards during task execution, and safety incidents.

Stakeholder & Vendor Management

• Take part in regular meetings with service providers to discuss issues and enhancement of services provided to maintain mutual understanding and constant communication.
• Prepare terms of contract to be agreed with second parties covering all scope of work required in line with maintenance and construction services.

Qualifications & Experience

• BSc Degree in Mechanical or Electrical Engineering or Diploma.
• 3 years of experience in MEP Engineering field (Mechanical, Electrical, and Plumbing).

Skills & Competencies

• MS Office Suite.
• Basic AutoCAD.
• English.
• Arabic.

Additional Information

• Work Environment: Indoors 20%, Outdoors 80%.
• Working Pattern: 6 working days per week with 1 day off per week.
• Working Hours: 8:00 AM to 5:00 PM with 1 hour break.
• Employee duties are not limited to the above accountabilities; other duties may be assigned by direct Manager.