Maintenance Manager - Transportation Shuttle

Role Overview

Maintenance Manager - Transportation Shuttle at Wynn Al Marjan Island, located on Al Marjan Island in the United Arab Emirates.

Company Overview

Wynn Al Marjan Island is an integrated resort scheduled to open in Spring 2027, located less than 50 miles from Dubai International Airport. The property features 1,530 rooms and suites, 22 restaurants and lounges, a theater, nightclub, and five-star spa on a picturesque island in the Arabian Gulf.

Role Purpose

Lead the development, implementation, and oversight of comprehensive maintenance operations for the resort's luxury transportation shuttle fleet, ensuring optimal vehicle availability, regulatory compliance, and guest-centric service delivery while managing costs and vendor relationships.

Key Responsibilities

Fleet Maintenance & Operations

• Develop and implement a comprehensive preventive, predictive, and planned maintenance program tailored to luxury vehicles.
• Maintain optimal fleet availability through structured maintenance scheduling and by minimizing VOR rates and fleet downtime.
• Lead daily operations of internal and external workshops, ensuring adherence to OEM standards.
• Conduct regular audits, inspections, and post-maintenance quality checks.
• Validate all technical diagnoses for high-value vehicles.
• Ensure all work performed externally meets Wynn-quality standards.

Compliance & Safety

• Ensure compliance with UAE regulatory requirements, roadworthiness standards, and safety protocols.
• Maintain meticulous documentation of all maintenance activities and records.
• Oversee exception handling and vehicle recovery practices and procedures.

Performance Management & Analytics

• Establish KPIs to measure maintenance performance, reliability, and cost efficiency.
• Implement digital fleet health monitoring systems and telematics integration.
• Analyze vehicle performance data, identify patterns, breakdown risks, or maintenance gaps.
• Monitor and manage driver-related performance and scorecards.
• Track and report cost variances, parts inventory, and resource utilization.

Budget & Cost Management

• Develop and manage the annual maintenance budget for the fleet.
• Optimize maintenance expenditures while preserving luxury-standard operational quality.
• Negotiate service level agreements (SLAs), parts pricing, warranties, and recall processes.

Vendor & Stakeholder Management

• Serve as the primary liaison with OEM service centers, parts suppliers, and specialized repair facilities.
• Manage third-party service contracts and vendor performance.

Fleet Planning & Improvement

• Recommend fleet improvements, upgrades, or replacements based on lifecycle analysis.

Team Leadership & Development

• Supervise technicians, inspectors, and workshop coordinators, ensuring flawless service delivery.
• Coach and supervise maintenance technicians and workshop staff.
• Oversee training in diagnostics, OEM procedures, and new technology.
• Drive a culture of quality, precision, and guest-centric fleet readiness.
• Foster fleet operational useability awareness and technical training.

Qualifications & Experience

• Bachelor's degree in Automotive Engineering, Mechanical Engineering, or related field (preferred).
• 7+ years of experience managing premium or luxury fleet maintenance, preferably in hospitality, limousine services, or VIP transport.
• Proven experience working with European luxury brands and advanced diagnostic systems.
• Strong understanding of UAE automotive licensing and insurance regulations and RTA/RAKTA requirements.
• Experience in managing third-party service contracts and vendor performance.
• Expert knowledge of luxury vehicles, operating systems, and OEM maintenance practices.

Skills & Competencies

• Strong leadership, communication, and negotiation skills.
• High attention to detail with a strong commitment to quality and safety.
• Budgeting, cost optimization, and analytical report-writing capability.
• Ability to thrive in fast-paced, guest-oriented operational environments.
• English proficiency (language and written).
• Arabic is highly desirable.
• Professional and polished, aligned with Wynn's service culture.
• Integrity-driven, accountable, and proactive in problem-solving.
• Strong sense of urgency and ownership over guest-facing assets.
• Ability to manage confidential, high-value fleet operations.

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package and life insurance.
• Incentive programs and other employee benefits.