وصف الوظيفة
Role Overview
Luxury Travel Consultant - Arabic Speaking | Overnight, Ten Group, Kingdom of Saudi Arabia.
Company Overview
Ten Lifestyle Group is a global luxury concierge service and leader in lifestyle and travel services since 1998. The company delivers personalized, world-class expert service to more than 50 global companies, serving millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide. Ten's travel department serves High-Net Worth (HNW) and UHNW clients with leisure travel requests, combining a proprietary technology-enabled platform with the expertise of highly trained lifestyle managers. As a Certified B Corp, Ten Lifestyle Group is committed to making a positive impact on society and the environment.
Role Purpose
Act as the primary point of contact for premium customers during overnight shifts, delivering high-quality, bilingual Arabic and English customer service in luxury lifestyle management. Support end-to-end processing of customer requests including travel arrangements, reservations, and related lifestyle services.
Key Responsibilities
Customer Service & Communication
- Act as the first point of contact for premium customers, delivering high-quality customer service during overnight hours.
- Advise premium customers via phone and email in Arabic and English.
- Communicate with exceptional service standards and excellent communication skills.
Request Processing & Arrangements
- Process customer requests end-to-end, from offer preparation through to billing.
- Arrange individual travel, restaurant and club reservations, gift organization, tickets for sports and cultural events, spa and fitness bookings, yacht charters, flowers, transport, and sightseeing services.
- Make reservations with restaurants, airlines, hotels, and destination management agencies.
Travel Documentation & Planning
- Prepare tailor-made travel offers and documents.
- Create detailed itineraries.
- Manage visa applications and handle all related administrative processes.
Customer Engagement
- Proactively inform and inspire customers about exclusive promotions and events.
- Ensure customers benefit from unique and curated opportunities.
Qualifications & Experience
- Excellent language skills in professional Arabic and English, written and spoken (C2 according to The Common European Framework).
- Tertiary qualification or equivalent training, ideally in the field of tourism.
- Several years of professional experience in the travel industry, a tour operator or travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high-end customer service.
- Excellent global destination knowledge.
- Strong passion for travel and the luxury lifestyle, including gastronomy, events and culture.
Skills & Competencies
- Bilingual fluency: Arabic and English at C2 level.
- Service-oriented approach with a positive attitude.
- Flexible and able to work under pressure.
- Exceptional communication skills.
- Expertise in luxury travel, gastronomy, events and cultural services.
- Identification with Ten Group values.
Additional Information
Employment Terms
- Full-time position: 40 hours per week.
- Permanent night shifts: 20:00 – 10:00 hours local Riyadh time.
- Rotational shift basis, Monday to Sunday.
Benefits
- Competitive salary depending on experience, plus performance-based bonus.
- Paid time away from work and competitive paid time off package.
- Paid day each year to volunteer for a cause important to the employee.
- One month paid Sabbatical after every 5 years of service, without tapping into annual leave.
- Lucrative Ten Loyalty Rewards program including bonus and gift.
- Remote working holidays with possibilities to travel and work anywhere in the world.
- Employee discounts on travel and entertainment.
- Membership in a global, dynamic, and inclusive team with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
- Regular appraisals and annual Extra Mile Awards recognizing exceptional contributions.
- Career development support aligned with employee aspirations and interests.