وصف الوظيفة
Role Overview
Luxury Tech Consultant (Distribution) based in Jeddah at Chalhoub Group. The role is responsible for delivering outstanding customer service, applying appropriate sales techniques and product knowledge, and reaching sales targets across luxury technology products.
Company Overview
Chalhoub Group is a hybrid retailer and partner in luxury experiences across the Middle East for over six decades. The Group operates a portfolio of eight owned brands and over 300 international brands in luxury, beauty, fashion, and art de vivre categories, as well as luxury watches, jewellery, and eyewear. The Group operates over 750 experiential retail stores, online platforms, and mobile apps across seven countries with 14,000 skilled professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse," an innovation hub, incubator space, and accelerator for start-ups and small businesses in the region and internationally. The Group is a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
Role Purpose
To deliver outstanding customer service and build strong guest loyalty while meeting sales targets through effective use of sales techniques, product knowledge, stock management, and merchandising practices within the store environment.
Key Responsibilities
Customer Experience & Sales
- Build and maintain guest experience standards to establish strong loyalty
- Address customer queries regarding products, prices, availability, product uses, and services
- Communicate with customers to assess needs and provide assistance in meeting or surpassing expectations
- Advise customers on product ranges best suited to their needs
- Demonstrate usage and benefits of various brands and products
- Generate sales while achieving line and sales targets using makeup and product knowledge
- Participate in achieving incentives
Reporting & Analytics
- Generate daily sales reports
- Track sell-out targets at store level
- Track post-launch sales at store level
Merchandising & Stock Management
- Ensure merchandising levels in the store are met according to brand guidelines
- Ensure in-store stock replenishment on appropriate shelves and counters at appropriate times
- Report stock shortages using the stock order form
- Ensure stock receipt according to set procedures
- Maintain counter cleanliness
- Handle new product launches
- Promote products through effective merchandising
Standards & Presentation
- Maintain high levels of grooming standards
Qualifications & Experience
- Minimum two years' experience in retail, preferably in luxury technology
Skills & Competencies
- Intermediate or advanced English language proficiency
Additional Information
Chalhoub Group offers a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within the role or through internal mobility. Chalhoub Group is committed to inclusion and diversity, welcoming all applicants and ensuring equal opportunity without regard to gender, age, race, religion, national origin, or disability status.