Loss Prevention Supervisor

Role Overview

Loss Prevention Supervisor at JW Marriott Marquis Hotel Dubai, located in downtown Dubai, UAE.

Company Overview

JW Marriott Marquis Hotel Dubai is a 5-star luxury hotel comprising two towers with 1,608 rooms, located on Sheikh Zayed Road in downtown Dubai. The property features 10 restaurants and lounges, an outdoor pool, fitness center, Saray Spa, and 80,000 square feet of event space. JW Marriott is part of Marriott International's luxury portfolio, consisting of more than 100 properties in gateway cities and resort locations worldwide. The brand emphasizes associate well-being, training, development, and recognition within a community-focused environment.

Role Purpose

Protect hotel assets, ensure guest and employee safety, maintain security across all property areas, and supervise loss prevention operations in compliance with company policies and applicable laws.

Key Responsibilities

Security & Patrol

• Patrol all areas of the property to identify and address security concerns.
• Secure rooms and assist guests with room access.
• Monitor Closed Circuit Television systems and alarm systems.
• Authorize, monitor, and document access to secured areas.
• Conduct daily physical hazard and safety inspections.

Emergency Response & Safety

• Conduct emergency response drills.
• Assist guests and employees during emergency situations.
• Respond to accidents and contact Emergency Medical Services as required.
• Administer first aid or CPR as required.
• Resolve safety hazard situations.
• Report accidents, injuries, and unsafe work conditions to manager.

Investigations & Documentation

• Conduct investigations and interviews related to security incidents.
• Perform key control audits.
• Gather information and complete reports.
• Maintain confidentiality of reports and documents.
• Release information only to authorized individuals.
• Provide proper paperwork to employees.

Compliance & Enforcement

• Ensure compliance with alcoholic beverage control laws.
• Defuse disturbances in accordance with company policies and procedures.
• Escort unwelcome persons from the property.
• Follow all company policies and procedures.
• Complete safety training and certifications.

Incident Management & Communication

• Handle all interruptions and complaints.
• Call for assistance using proper code responses.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.

Guest & Employee Engagement

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation.
• Assist management in training, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to employee concerns.

General Compliance & Standards

• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Skills & Competencies

• Read and visually verify information in a variety of formats, including small print.
• Visually inspect tools, equipment, and machines to identify defects.
• Enter and locate work-related information using computers and point of sale systems.
• Prepare and review written documents accurately and completely.
• Move at a speed required to respond to work situations, including running, walking, and jogging.
• Stand, sit, or walk for an extended period or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing 50 pounds or less without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Additional Information

• Competitive salary with excellent benefits including accommodation, meals on duty, and transportation.
• World-class training and development, including leadership development.
• Recognition programs.
• Discounted accommodation in over 8,000 hotels worldwide.
• Discounted food and drink in all Marriott restaurants and bars.
• Discounts for friends and family.
• Unlimited career opportunities internationally and locally.
• Medical and life insurance.
• Career progression opportunities aligned with training and promotion schedule.
• Some states may have additional licensing or registration requirements for this position.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis and sustaining an inclusive, people-first culture.