Loss Prevention Shift Leader

Role Overview

Loss Prevention Shift Leader at Marriott, St. Regis Hotels & Resorts.

Company Overview

St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. The brand has remained committed to an uncompromising level of bespoke and anticipatory service for all guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as signature Butler Service. St. Regis is part of the Marriott International portfolio.

Role Purpose

Ensure the safety and security of the property, guests, and employees by conducting key control audits, monitoring security systems, patrolling the premises, responding to incidents, and maintaining detailed documentation of all security and loss prevention activities.

Key Responsibilities

Security Operations

• Conduct key control audits and monitor electronic key boxes.
• Issue and receive master keys, radios, and beepers; ensure safekeeping of these items.
• Patrol all areas of the property.
• Monitor Closed Circuit Televisions and alarm systems.
• Assist guests with room access.

Incident Response & Management

• Respond to accidents and contact EMS or administer first aid or CPR as required.
• Assist guests and employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest and employee disturbances.
• Call for outside assistance if necessary.
• Report to scenes of vehicle accidents or thefts.
• Call for assistance using proper code responses.
• Resolve safety hazard situations.
• Escort unwelcome persons from the property.

Documentation & Reporting

• Complete incident reports to document all Security and Loss Prevention related incidents.
• Complete a Loss Prevention shift summary and daily activity report.
• Maintain confidentiality of all reports and documents; release information only to authorized individuals.
• Provide proper paperwork to employees requiring outside medical treatment.
• Type, proofread, and copy security reports.

Leadership & Team Management

• Assist management in training and motivating.
• Serve as a role model.
• Assign and ensure work tasks are completed on time.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

Guest Service & Company Standards

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Ensure quality assurance expectations and standards.

General Compliance & Standards

• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required. Some states may have additional licensing or registration requirements to be considered for this position.

Skills & Competencies

• Read and visually verify information in a variety of formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Enter and locate work-related information using computers and point of sale systems.
• Move at a speed required to respond to work situations, including running, walking, and jogging.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Additional Information

• Perform other reasonable job duties as requested by Supervisors.
• Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.