Loss Prevention Officer

Role Overview

Loss Prevention Officer at Marriott International. This position is based at a Marriott property location.

Role Purpose

Protect property assets, ensure guest and employee safety, and prevent loss through active surveillance, incident response, physical inspections, and thorough documentation of all security-related events.

Key Responsibilities

Surveillance & Monitoring

• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
• Patrol all areas of the property.
• Conduct daily physical hazard inspections.
• Visually inspect tools, equipment, or machines to identify defects.

Incident Response & Investigation

• Respond to accidents and contact EMS or administer first aid/CPR as required.
• Respond to scenes of vehicle accidents and thefts.
• Conduct investigations and gather evidence.
• Conduct interviews with relevant parties.
• Complete incident reports to document all Security and Loss Prevention related incidents.
• Complete a Loss Prevention shift summary and daily activity report.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.

Property Access & Security

• Assist guests with room access.
• Lock property entrances when required.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.

Guest & Employee Support

• Assist guests and employees during emergency situations.
• Defuse guest and employee disturbances.
• Call for outside assistance if necessary.
• Call for assistance using proper code responses.

Guest Service

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Handle all interruptions and complaints.

Safety & Compliance

• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Resolve safety hazard situations.
• Follow all company policies and procedures.
• Comply with quality assurance expectations and standards.

Documentation & Confidentiality

• Maintain confidentiality of all Security, Loss Prevention, and property reports and documents.
• Release information only to authorized individuals.
• Maintain confidentiality of proprietary information.

General Duties

• Protect company assets.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Ensure uniform and personal appearance are clean and professional.
• Enter and locate work-related information using computers and point of sale systems.
• Read and visually verify information in a variety of formats, including small print.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent preferred.
• Related work experience: Not required.
• Supervisory experience: Not required.
• License or Certification: None required; some states may have additional licensing and registration requirements.

Skills & Competencies

• Move at a speed required to respond to work situations, including running, walking, and jogging.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing 50 pounds or less without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces and up and down stairs and service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use computers and point of sale systems.

Additional Information

Marriott International is an equal opportunity employer, dedicated to welcoming all and providing access to opportunity. The organization actively fosters an environment where unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.