Logistics & Supply Chain Operations Lead

Role Overview

Logistics & Supply Chain Operations Lead at BRKZ, based in Jeddah, Saudi Arabia. You will oversee regional fulfillment, fleet dispatch, and supply chain execution across the Western Province, bridging local ground operations with central teams in Riyadh HQ.

Company Overview

BRKZ is Saudi Arabia's fastest-growing construction-tech startup backed by top regional and global VCs. The company operates a web platform, mobile apps, and WhatsApp channels providing contractors instant access to 7,000+ building-material SKUs from 1,100+ vetted suppliers, with quotes in minutes and buy-now-pay-later financing. Within two years, BRKZ has onboarded 850+ contracting companies, supported giga-projects such as NEOM and King Salman Park, and scaled RFQs to $350 million while maintaining positive unit economics.

Role Purpose

To lead regional logistics and supply chain operations in Jeddah, managing high-volume bulk cement logistics, transporter networks, and KSA regulatory compliance while coordinating seamlessly with central teams and driving continuous operational improvement.

Key Responsibilities

Operational Leadership

• Lead daily logistics and dispatch operations for the Jeddah region.
• Lead and supervise the regional operations team, including coordinators and helpers, ensuring tasks are completed efficiently and on time.
• Manage warehouse, fleet, and fulfillment activities across the region.
• Act as the key point of contact between the Jeddah ops team and central teams in Riyadh HQ, product, sales, procurement, and finance, managing cross-functional collaboration.
• Ensure alignment of regional operational activities with company goals and strategies.

Delivery & Fulfillment Management

• Oversee the full delivery lifecycle on the BRKZ platform (BOB): delivery scheduling, transporter and vehicle assignment, and on-time closing of deliveries and orders.
• Manage high-volume bulk cement operations, including multi-truck orders, quantity splitting practices, and exceptional-quantity official deliveries specific to the Jeddah region.
• Ensure Fasah permits, delivery notes, and transportation cost entries are accurate, complete, and recorded per company standards.
• Ensure deliveries are assigned to transporters promptly once documents are received, avoiding delays in the delivery-closing process.

Process Optimization & Improvement

• Analyze current regional workflows and identify areas for improvement; drive continuous process improvement and cost control.
• Develop and implement SOPs, best practices, and operational guidelines for the region.
• Champion adoption of new tools and automation, including unified delivery schedule, AI-assisted workflows, and bulk assignment features, within the regional team.

KPIs, Data & Reporting

• Monitor regional KPIs and generate operational performance reports for senior leadership.
• Use operational data and dashboards, such as Metabase, to track deliveries, transporter costs, and team productivity; identify trends and drive data-driven decisions.
• Use analytics to forecast demand, plan resources, and manage regional operational capacity.

Team Management & Training

• Mentor, train, and support coordinators and helpers to develop skills and adhere to operational standards.
• Conduct regular team meetings, providing updates and ensuring clear communication across departments.
• Coordinate schedules, staffing, and resource allocation to meet operational demands and deadlines.

Stakeholder Engagement

• Develop and maintain strong relationships with suppliers, transporters including third-party bulker fleets, and service providers in the Western region.
• Ensure operational processes meet customer expectations; resolve issues affecting customer satisfaction such as delivery delays or quality problems.
• Communicate with internal and external stakeholders to manage expectations and resolve concerns.

Risk Management & Compliance

• Ensure compliance with company policies, industry regulations, and safety standards across regional operations.
• Identify operational risks, including supply chain disruptions, regulatory changes, and resource shortages, and develop contingency plans.
• Ensure the region is prepared for audits, inspections, or regulatory assessments.

Strategic Planning & Budgeting

• Contribute to operational strategy development, focusing on long-term goals and cost-saving opportunities.
• Assist in creating and managing the regional operational budget, ensuring effective resource allocation.
• Support senior management decision-making with data and analysis on operational expenditures.

Qualifications & Experience

• 8–10 years of experience in operations, preferably in logistics and supply chain; construction or building materials experience strongly preferred.
• Proven leadership and team management skills, ideally managing distributed field teams.
• Knowledge of KSA transport regulations, permits such as Fasah, and Western Province logistics landscape.
• Based in or willing to relocate to Jeddah.

Skills & Competencies

• Analytical and data-driven approach; comfort with dashboards, trackers, and operational reporting tools.
• Strong problem-solving and decision-making skills under pressure.
• Excellent communication in Arabic and English.

Additional Information

• Exciting stock options.
• Attractive compensation package with access to Premium Health Insurance.
• Opportunity to work in a startup environment with significant responsibility and independence early on, delivering impact across the entire business.
• Culture where the best idea wins and where employees contribute to ways to do things better.
• Access to unique technology built to enhance your experience in the company and better serve customers.
• Product-first mindset.
• Certain positions' eventual grading may be subject to interview performance, allowing great talent to shine regardless of years of experience and ensuring a fair process based on impact delivered to the organization.