Lodging Clerk/Linen Specialist

Role Overview

Lodging Clerk/Linen Specialist at Intrepid Global Solutions. The position is based at a Government Lodging facility and involves managing lodging operations, linen exchange, reservations, check-in/check-out, and related maintenance and inventory functions.

Company Overview

Intrepid Acquisition Holdings, LLC (IAH) is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services to U.S. and international government agencies and organizations. IAH is a world-class leader in program management, leveraging integrated capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.

Role Purpose

Actively participate in all aspects of lodging and linen exchange operations to ensure successful check-in, check-out, linen services, preventative maintenance, inventory management, safety inspections, and facility cleaning while maintaining 100 percent accountability and 24/7 locator service.

Key Responsibilities

Lodging Operations & Guest Services

• Participate in linen exchange services at the Lodging Main Office for personnel checking in and out.
• Utilize Government Lodging Software to check personnel in and out of assigned rooms.
• Maintain 100 percent room and customer accountability and provide 24 hours a day / 7 days a week locator service.
• Provide at least one central lodging processing point for checking personnel in and out.
• Resolve customer complaints in a professional manner and de-escalate customer conflict using active listening, empathy, and problem-solving skills.

Inventory & Data Management

• Maintain accountability and bed space assignments provided from customer transactions, First Sergeant room rosters, and room occupancy validations.
• Maintain bed down database with a minimum of required data inclusive of individual's name, rank, gender, branch of service, arrival/departure date, and building/room number assignment.
• Provide accurate rosters and other pertinent data to the company and/or government upon request.
• Maintain accurate lodging data with no more than four discrepancies allowed per month.
• Be effective in data management inclusive of data accuracy, security, and accessibility.

Linen Exchange & Processing

• Participate in linen exchange with a workload of an average of 285 linen sets per day.
• Ensure linen exchange can provide an immediate exchange of 325 individuals per hour and sustain such volume for 2 hours.
• Ensure collection of all linen in all transient tents, transient rooms, and DVQ rooms, with items delivered to the linen collection point.

Facility Maintenance & Inspections

• Accomplish daily occupancy checks of all vacant rooms.
• Perform DVQ services inclusive of making beds, cleaning DVQ rooms as required, and restocking refrigerators with water and other duties.
• Conduct building and room preventative maintenance inspections.
• Escort repair technicians as required to ensure proper maintenance and repairs of Government-owned appliances and equipment.
• Provide and manage work orders and ensure proper signage or decal on equipment requiring service.

Security & Access Control

• Maintain adequate key and door code control for all lodging facilities with no more than one discrepancy quarterly.

Supply & Equipment Management

• Participate as needed in managing and delivering expendable and non-expendable supply and equipment items including breakdown and assembly of lodging furniture.

General Operations

• Learn and successfully utilize all Government-provided software.
• Perform other duties as assigned by Site Manager or Lodging Manager in support of any aspect of the mission.

Qualifications & Experience

• High School diploma or equivalent.
• Minimum of two years of experience in executing DOD or comparable lodging operations.
• Experience in hospitality and services management industry.
• Knowledge of aseptic cleaning procedures.
• Knowledgeable of CQMAPs software.
• Expert knowledge and ability to perform duties through utilization of multiple software applications inclusive of but not limited to CQ Maps, Microsoft products, and other software.
• Must maintain access to workload data and sensitive information from 386 LAN.

Skills & Competencies

• Proficiency with Government Lodging Software.
• Data management inclusive of data accuracy, security, and accessibility.
• Customer service and conflict de-escalation using active listening, empathy, and problem-solving skills.
• Ability to work with multiple software applications.
• Physical capability to work in extreme environmental conditions including dust and high temperatures.
• Ability to endure long hours, exposure to weather, and hazardous conditions.

Additional Information

• Active DoD Secret Clearance required.
• Valid U.S. Driver's License required.
• Valid U.S. Passport preferred.
• Must be able to meet all current USCENTCOM Deployment Policy Requirements as outlined in the USCENTCOM APR 23 MOD SEVENTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
• Able to obtain and maintain a valid Residency Visa for Kuwait.
• Must be able to work in extreme environmental conditions including dust and high temperatures.
• Intrepid Acquisition Holdings, LLC is an Equal Opportunity Employer, including disability and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.