وصف الوظيفة
Role Overview
Locker Room Attendant at Viya (wasl Hospitality & Leisure), a leading golf and hospitality management group operating championship golf courses, award-winning restaurants, premium leisure and recreation facilities, and innovative entertainment concepts across the UAE.
Company Overview
Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region's first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel. Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio.
Role Purpose
To provide well-presented and efficient locker room services and amenities to members and guests who use the golf and recreation facilities.
Key Responsibilities
Appearance & Standards
- Maintain a smart and professional appearance at all times, adhering to company dress standards.
Facility Maintenance & Cleanliness
- Keep the locker room clean and tidy at all times.
- Regularly wash and dry all floors and shower cubicles.
- Ensure all sink top areas are always tidy and neatly presented for use.
- Collect all used towels immediately after use.
- Ensure towel stock is returned from the laundry in time to prevent shortages.
Supplies & Equipment Management
- Ensure a sufficient supply of toiletries are always available for use.
- Submit requisitions from Stores ahead of when replacement is necessary.
- Ensure all soap and shampoo dispensers are full and in good working order.
- Ensure the digital locker allocation iPad is always fully charged and on display.
Sauna & Steam Room Operations
- Ensure the sauna and/or steam room are switched on and off at the appropriate time.
- Report any problems with either piece of equipment immediately to the Engineering Department.
Member & Guest Services
- Provide a shoe cleaning service by asking players if they require their shoes cleaned.
- Be fully aware of the Club's lost and found procedures.
- Encourage all members and guests to keep all valuables in lockers.
Compliance & Regulations
- Ensure any rules and regulations applying to the locker room are followed.
- Enforce who is permitted to use the locker room facilities.
- Emphasize the importance of using discretion whilst changing.
Stakeholder Coordination
- Liaise with the Membership Manager regarding members locker usage and payments.
Service Quality & Continuous Improvement
- Apply the 4 Service Steps serving internal and external customers.
- Be aware of Dubai Golf Mission, Vision and Values.
- Participate in various extra activities contributing towards individuals and organizational growth in line with the Club's strive for continuous improvement.
- Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee.
- Be trained as a Fire Marshall or First Aider.
IT Security & Compliance
- Read, understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
- Cooperate, coordinate and share information with Internal/External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) to the IT Service Desk.
Qualifications & Experience
- Grade VIII and above.
- Good command of the English language.
Skills & Competencies
- Excellent communication skills.
- Team player with the ability to interact with guests from different countries and cultures.
- Possess the desire to provide a high level of customer service.
Additional Information
Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates. The organization fosters a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to shared success.