وصف الوظيفة
Role Overview
Locker Room Attendant at Viya (part of wasl Hospitality & Leisure), a leading golf and hospitality management group operating championship golf courses, award-winning restaurants, premium leisure facilities, and digital platforms across the UAE.
Company Overview
Viya is the UAE's leading golf and hospitality management group, operating a portfolio that includes Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, Viya Fit, and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognized as a guardian of golfing heritage and a leader in modern hospitality. Operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. The organization is dedicated to innovation, sustainability, and excellence.
Role Purpose
To provide well-presented and efficient locker room services and amenities to members and guests who use golf and recreation facilities.
Key Responsibilities
Locker Room Maintenance & Cleanliness
- Maintain a smart and professional appearance at all times, adhering to company dress standards.
- Ensure the locker room is kept clean and tidy at all times.
- Ensure all floors and shower cubicles are regularly washed and dried.
- Ensure all sink top areas are always tidy and neatly presented for use.
- Ensure all soap and shampoo dispensers are full and in good working order.
Amenities & Supplies
- Ensure a sufficient supply of toiletries are always available for use.
- Submit requisitions from Stores ahead of when any replacement is necessary.
- Ensure towel stock is returned from the laundry in time to ensure there is never a shortage of towels available.
- Collect all used towels immediately after use.
Equipment & Technology
- Ensure the sauna and/or steam room are switched on and off at the appropriate time.
- Report any problems with sauna or steam room equipment immediately to the Engineering Department.
- Ensure that the digital locker allocation iPad is always fully charged and on display.
Member & Guest Services
- Provide a shoe cleaning service by asking players if they require their shoes cleaned.
- Be fully aware of the Club's lost and found procedures and encourage all members and guests to keep all valuables in lockers.
- Liaise with the Membership Manager regarding member locker usage and payments.
Compliance & Safety
- Ensure any rules and regulations applying to the locker room are followed, including who is permitted to use the facilities and the importance of discretion whilst changing.
- Apply the 4 Service Steps when serving internal and external customers in line with Dubai Golf Mission, Vision and Values.
- Be trained as a Fire Marshall or First Aider as required.
Organizational Contribution
- Participate in various extra activities contributing towards individual and organizational growth in line with the Club's continuous improvement efforts.
- Represent the department or group in various committees, including Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee.
Information Security
- Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl DG.
- Cooperate, coordinate, and share information with Internal/External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected) to the IT Service Desk.
Qualifications & Experience
- Grade VIII and above.
Skills & Competencies
- Excellent communication skills.
- Good command of the English language.
- Team player with the ability to interact with guests from different countries and cultures.
- Possess the desire to provide a high level of customer service.
Additional Information
- Reports to: Locker Room Supervisor and Golf Operations Manager.
- Department: Golf Operations.
- Supervises: N/A.
- Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to the organization.