وصف الوظيفة
Role Overview
Locker Room Attendant at Viya (operating under wasl Hospitality & Leisure), a leading UAE golf and hospitality management group. The role is based at one of Viya's golf and recreation facilities across the portfolio.
Company Overview
Viya is the UAE's leading golf and hospitality management group, operating championship golf courses, award-winning restaurants, premium leisure and recreation facilities, and digital platforms across the region. The company operates Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, Viya Fit, and Viya Padel. Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality, underpinned by the Viya App, a loyalty-driven platform integrating bookings, rewards, and spendable benefits across the portfolio. Viya employs a thriving, multicultural workforce representing over 80 nationalities.
Role Purpose
To provide well-presented and efficient locker room services and amenities to members and guests using the golf and recreation facilities, maintaining high standards of cleanliness, organization, and customer service.
Key Responsibilities
Appearance & Standards
- Maintain a smart and professional appearance at all times, adhering to company dress standards.
Facility Cleanliness & Maintenance
- Ensure the locker room is kept clean and tidy at all times.
- Ensure all floors and shower cubicles are regularly washed and dried.
- Ensure all sink top areas are always tidy and neatly presented for use.
- Ensure the sauna and/or steam room are switched on and off at the appropriate time.
- Report any problems with sauna or steam room equipment immediately to the Engineering Department.
Amenity & Supply Management
- Ensure a sufficient supply of toiletries are always available for use.
- Submit requisitions to Stores ahead of when any replacement is necessary.
- Ensure all soap and shampoo dispensers are full and in good working order.
- Ensure towel stock is returned from the laundry in time to ensure there is never a shortage of towels available.
- Collect all used towels immediately after use.
Technology & Systems
- Ensure that the digital locker allocation iPad is always fully charged and on display.
Guest & Member Services
- Provide a shoe cleaning service by asking players if they require their shoes cleaned.
- Be fully aware of the Club's lost and found procedures and encourage all members and guests to keep all valuables in lockers.
- Liaise with the Membership Manager regarding members' locker usage and payments.
Compliance & Governance
- Ensure any rules and regulations applying to the locker room are followed.
- Ensure discretion regarding who is permitted to use the locker room facilities and the importance of using discretion whilst changing.
- Be aware of Dubai Golf Mission, Vision and Values.
- Apply the 4 Service Steps serving internal and external customers.
- Read, understand and comply with all applicable Information Security Policies and Procedures of wasl.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) to the IT Service Desk.
- Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
Organizational Growth & Committee Participation
- Participate in various extra activities contributing towards individual and organizational growth in line with the Club's strive for continuous improvement.
- Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee, or projects.
- Be trained as a Fire Marshall or First Aider.
Qualifications & Experience
- Grade VIII and above.
- Good command of the English language.
Skills & Competencies
- Excellent communication skills.
- Team player with the ability to interact with guests from different countries and cultures.
- Possesses the desire to provide a high level of customer service.
Additional Information
Reports to: Locker Room Supervisor (direct); Line Manager is Golf Experience Manager; Senior Manager is Golf Service Manager; Head of Department is Director of Golf Operations.
Supervises: No direct reports.