Lobby Lounge Supervisor

Role Overview

Lobby Lounge Supervisor at Marriott, Sheraton Hotels & Resorts.

Company Overview

Sheraton has been a place to gather and connect since 1937. As part of Marriott International, Sheraton operates in more than 400 communities around the world, creating a sense of belonging through engaging experiences and thoughtful service.

Role Purpose

Ensure the lobby lounge operates as a high-performing team delivering optimum service and meeting guest needs through effective supervision, staff management, and adherence to company standards.

Key Responsibilities

Service & Guest Experience

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.

Team Leadership & Management

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.

Standards & Compliance

• Inspect grooming and attire of staff and rectify any deficiencies.
• Ensure uniform and personal appearance are clean and professional.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Ensure adherence to quality expectations and standards.

Operations & Maintenance

• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Complete work orders for maintenance repairs.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Physical Capabilities

• Read and visually verify information in a variety of formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Additional Information

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated, and is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.