وصف الوظيفة
Role Overview
Lobby Host / Hostess at Anantara The Palm Dubai Resort, Anantara Hotels & Resorts, Dubai.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand. The brand embodies authentic hospitality inspired by the Sanskrit word meaning "without end," with a spirit of freedom, movement, and harmony. Anantara operates across captivating locales worldwide, from pristine beaches and private islands to ancient sites and vibrant metropolises.
Role Purpose
Welcome and support guests throughout their stay at the resort by providing exceptional service in the lobby, coordinating guest activities and transportation, addressing guest needs and feedback, and maintaining the high service standards and safety protocols that define Anantara's luxury hospitality experience.
Key Responsibilities
Guest Welcome and Departure
- Welcome and bid farewell to all guests upon arrival and departure in a traditional manner as stipulated in operating procedures.
- Ensure sufficient stocking of welcome beverages, refresh towels, and special departure expressions.
Guest Service and Experience
- Assist guests with resort activity enquiries and requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences regarding resort services and initiate action to maximize guest satisfaction.
- Actively participate in upselling Spa, Food and Beverage outlets, and excursions.
- Execute guest errands as directed.
Operations and Communication
- Coordinate transportation for guests in collaboration with Boat Captains, Bell Captains, and Bell Boys, including buggy, sea plane, and airport transfers.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager, Duty Manager, or Guest Relations Supervisor.
- Keep the immediate Manager or Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort Policies and Procedures.
Guest Safety and Security
- Ensure safety and security of guests' belongings.
- Handle difficult situations effectively following resort policies and procedures.
Workplace Standards and Team Leadership
- Adhere to all organizational policies and standards.
- Ensure that all fellow team members follow safety rules and operating procedures.
- Be aware of all house rules and assist in enforcing them on team members.
- Conduct oneself in a manner that encourages all fellow team members to do likewise.
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate.
- Project at all times a favorable image of the company, resort, and department.
Development and Training
- Attend behavioral and vocational training in own and related work areas to enhance skills and develop multi-functionality.
Additional Information
- This position description is not exhaustive; Anantara team members are expected to find new ways to look after the business, their guests, and their team members.