Lobby Ambassador

Role Overview

Lobby Ambassador at Palazzo Versace Dubai, located in Dubai. This role is the hotel's premier point of contact for guests, setting the tone for their stay through warm, personalized engagement and seamless coordination across departments.

Role Purpose

Deliver exceptional guest experiences by maintaining a strong, proactive presence in the lobby, welcoming guests with professionalism, addressing their needs promptly, and coordinating with hotel departments to ensure every interaction reflects luxury service standards.

Key Responsibilities

Guest Welcome and Engagement

• Welcome and acknowledge all guests in a warm, professional, and personalized manner.
• Maintain a strong presence in the lobby and proactively engage with guests.
• Build positive relationships with guests and maintain awareness of VIPs, repeat guests, and special occasions.

Guest Services and Support

• Assist guests with general enquiries, hotel facilities, dining options, transportation, and local attractions.
• Identify guest needs and coordinate with relevant departments to ensure prompt and effective assistance.
• Support the arrival and departure experience, including assisting with luggage, transportation, and other guest requests when required.

Departmental Coordination

• Coordinate with Front Office, Concierge, Guest Relations, Bell Desk, and other departments to ensure smooth guest service.
• Escalate guest feedback and concerns to the appropriate department when necessary.

Lobby Operations and Standards

• Maintain up-to-date knowledge of hotel facilities, services, outlets, promotions, and events.
• Ensure the lobby area remains welcoming, organized, and aligned with the hotel's luxury standards.
• Assist with special events, VIPs arrivals, group movements, and other hotel activities as required.

Skills & Competencies

• Professional communication and guest-facing service delivery.
• Problem-solving and proactive guest needs identification.
• Ability to handle feedback and concerns with professionalism and discretion.
• Knowledge of luxury hospitality service standards.
• Coordination and cross-departmental collaboration.