Licensing - Product Manager

Role Overview

Licensing - Product Manager at GCGRA (General Commercial Gaming Regulatory Authority). This is an ongoing role supporting the development of a digitized regulatory licensing and investigations platform.

Role Purpose

Manage the product lifecycle for a regulatory licensing platform by gathering and validating business requirements, analyzing licensing processes, and ensuring delivery of a tool that meets compliance and regulatory needs.

Key Responsibilities

Product Ownership

• Collaborate with stakeholders, including internal teams and end-users, to clarify and validate licensing-related business needs.
• Provide input to Digital Delivery team on requirements, ensuring regulatory and operational considerations are fully understood.
• Analyze current systems and processes to identify gaps and areas for improvement from a business perspective.
• Conduct thorough analyses of business workflows to understand regulatory licensing requirements.
• Develop process maps, workflows, and use cases to visualize and communicate proposed changes.
• Create and maintain clear, concise documentation for business processes, regulatory interpretations, and licensing practices.
• Produce detailed reports and presentations for stakeholders to support decision-making.

Stakeholder Communication

• Facilitate workshops and meetings with stakeholders to ensure alignment of requirements and project objectives.
• Work closely with the Digital Delivery team as the primary liaison with developers and vendors, ensuring business needs are clearly communicated and understood.

Testing and Validation

• Perform initial and ongoing user acceptance testing (UAT).
• Support UAT by assisting business stakeholders in validating the final product.

Project Management Support

• Support project planning by providing input from a Licensing perspective.
• Track project progress and report on status to business stakeholders.

Training and Guidance

• Support the preparation of user manuals, stakeholder guidance, and training materials for all aspects of the platform.

Qualifications & Experience

• Bachelor's degree in Business Administration, Information Technology, or a related field, or significant appropriate experience in the same.
• Proven experience as a Product Manager, Business Analyst, or in a related role, preferably in regulatory or compliance projects and/or commercial gaming.
• Strong understanding of regulatory licensing processes and frameworks.

Skills & Competencies

• Proficiency in documenting business processes and requirements using tools such as UML, BPMN, or similar methodologies.
• Familiarity with Agile project management methodologies.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Strong analytical and problem-solving skills, with keen attention to detail.
• Proficient in Microsoft Office Suite, project management tools (such as JIRA or Trello), and data analysis tools.
• Teamwork, time management, communication, organization, and technical competency.