Licensing and Onboarding Specialist

Role Overview

Licensing and Onboarding Specialist at American Hospital Dubai. The role provides high-level, seamless Dubai Health Authority licensing and onboarding services to the nursing job family and broader clinical and administrative staff in a timely and efficient manner, aligned with the organization's strategic objectives.

Role Purpose

To manage the complete spectrum of Dubai Health Authority licensing and onboarding processes for high-volume clinical, administrative and support staff, ensuring all regulatory, administrative and organizational requirements are met to Joint Commission International Accreditation standards while delivering a positive candidate experience.

Key Responsibilities

Dubai Health Authority Licensing & Regulatory Compliance

• Provide all-time clear communication with selected candidates regarding Dubai Health Authority licensing formalities and requirements from application start to license issuance.
• Assess and verify certificates and documents of selected candidates in preparation for Dubai Health Authority application.
• Discuss with applicants the Dataflow and Dubai Health Authority requirements within specified guidelines.
• Renew and cancel Dubai Health Authority licenses for nurses.
• Deal with Credentialing, Dataflow Primary Source Verification, and Prometric Examination up to obtaining the license.
• Ensure systematic data is maintained meeting Dubai Health Authority and Joint Commission International Accreditation standards.
• Ensure close follow-up with candidates for collating and scanning of documents needed for Dubai Health Authority application.
• Upload Dubai Health Authority applications and follow up with Dubai Health Authority personnel on a regular basis on submitted applications.
• Upload Dataflow applications and maintain close follow-up with Dataflow personnel on a regular basis.
• Ensure the Prometric test is applied for in a timely manner and coordinate with candidates for the same.

Onboarding & Administrative Processing

• Cover the full spectrum of onboarding and Dubai Health Authority licensing processes for high-volume nurses, allied health professionals, physicians, and admin and support staff including Senior Management level roles.
• Ensure that administrative duties relating to Dubai Health Authority licensing and onboarding of clinical staff are carried out smoothly in an efficient and effective manner.
• Communicate with selected candidates regarding company details, policies and requirements prior to their joining as per Joint Commission International Accreditation standards.
• Gather documentation required for Dubai Health Authority licensing and onboarding formalities.
• Conduct reference checks and ensure positive feedback is obtained before initiating further formalities.
• Supervise the prompt and efficient processing of documentation for the arrival of international staff before and after joining.
• Prepare files related to nursing, admin and support recruitment and exercise confidentiality.
• Ensure files of new joiners are complete before handing them in for approval by the Assistant Human Resources Director.
• Welcome new hires and provide prepared packages, guidelines and onboarding kits for induction as well as hospital tours.
• Prepare ID badges for nurses, admin and support staff.

Visa, Travel & Accommodation Coordination

• Coordinate with Human Resources Government Relations for processing new visas for selected applicants.
• Arrange travel schedules and flight reservations for international staff.
• Coordinate with Recruiters and the Human Resources Housing section for allocation of accommodation.

Medical & Insurance Requirements

• Coordinate with the Employee Health Nurse for the premedical.
• Request Medical Insurance.
• Apply Malpractice Insurance for newly joined medical staff.

New Employee Orientation

• Schedule and organize New Employee Orientation which includes agendas, updated presentations, booking of venue, calendar invites, catering and packages.

Cross-Functional Liaison & Communication

• Liaise with Performance Management Specialist for the Job Description of every selected candidate before sharing with selected candidates.
• Exhibit professional conduct, communication and presentation at all times to continually promote the organization, ensuring candidates are given the best impression of the organization to drive American Hospital Dubai forward as an employer of choice.

Financial Management

• Prepare and maintain accurate expense reports for the Corporate credit cards used for the Dubai Health Authority and Dataflow portals.

Qualifications & Experience

• Certificate, Diploma, Graduate degree or equivalent from a recognized University or College.
• Minimum of two years of experience in a similar role.
• Previous Middle Eastern experience in the Healthcare sector is preferable.

Skills & Competencies

• Excellent command of spoken and written English.
• Well-versed in Microsoft Office applications.
• Knowledge of the Dubai Health Authority's Professional Qualification Requirements (PQR) for Nurses and Allied Health Professionals.