Learning & Quality Coordinator-InterContinental The Red Sea Resort

Role Overview

Learning & Quality Coordinator at InterContinental The Red Sea Resort, part of IHG Hotels and Resorts. Reports to the Learning & Development Manager / HR Manager within the Human Resources / Learning & Development Department.

Role Purpose

To support the Learning & Development and Quality functions by coordinating training activities, maintaining training records, supporting quality initiatives, and ensuring colleagues receive the required training in line with hotel and IHG standards.

Key Responsibilities

Training Coordination & Scheduling

• Coordinate and schedule training sessions for all hotel departments.
• Prepare training calendars, attendance sheets, training materials, and related documents.
• Assist in organizing orientation and induction programs for new joiners.

Training Records & Compliance

• Maintain accurate and up-to-date training records for all colleagues.
• Ensure training documentation is properly filed and readily available for audits.
• Monitor training attendance and completion rates.
• Follow up with departments regarding mandatory and departmental training requirements.

Learning & Development Support

• Support the implementation of IHG and hotel learning programs.
• Coordinate colleague assessments, evaluations, and feedback related to training.
• Coordinate with department heads to identify training needs and requirements.
• Assist in preparing training reports and Learning & Development KPIs.

Quality & Continuous Improvement

• Support quality audits and follow up on action plans and improvement areas.
• Support employee engagement and quality initiatives across the hotel.

Governance & Standards

• Ensure all activities comply with hotel policies, IHG standards, and applicable regulations.
• Perform any other duties related to Learning & Quality as assigned by management.

Qualifications & Experience

• Diploma or Bachelor's degree in Human Resources, Hospitality, Business Administration, or a related field.
• Previous experience in Learning & Development, Quality, HR, or hotel operations is preferred.

Skills & Competencies

• Good communication and coordination skills.
• Strong organizational and time-management skills.
• Good command of English; Arabic is an advantage.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Ability to maintain accurate records and handle multiple tasks efficiently.
• Strong attention to detail and follow-up skills.