Learning & Quality Assistant Manager

Role Overview

Learning & Quality Assistant Manager at IHG Hotels and Resorts, voco Doha Central (pre-opening hotel), located in Doha, Qatar.

Company Overview

voco Doha Central is a pre-opening hotel in the heart of vibrant central Doha, featuring 147 thoughtfully designed rooms and suites. The hotel offers contemporary style, genuine hospitality, and thoughtful comfort with effortless access to the city's business districts, cultural landmarks, shopping destinations including Souq Waqif and the Museum of Islamic Art, the Corniche, and the Doha Metro. Hamad International Airport is a short drive away. Amenities include an indoor swimming pool, fully equipped fitness centre, spa with treatment rooms, Moroccan baths, steam room and sauna, multiple dining venues (Choices international breakfast buffet, Lobby Lounge, in-room dining), and versatile event spaces with a dedicated events team.

IHG is one of the world's leading hotel groups committed to delivering True Hospitality for Good, making guests and colleagues feel welcome, cared for, recognised and respected worldwide. voco hotels are known for unique charm, thoughtful hosts who create a home away from home, and commitment to a sustainable future.

Role Purpose

Support the hotel in delivering impactful learning initiatives, maintaining brand and quality standards, and ensuring exceptional guest experiences from day one by developing people, fostering a culture of continuous improvement, and driving service excellence.

Key Responsibilities

Learning & Development Strategy

• Lead execution of the hotel's learning and development strategy.
• Coordinate onboarding, departmental training, and mandatory compliance programs.
• Support colleagues and leaders in identifying development opportunities and career growth plans.

Quality & Compliance

• Conduct quality audits and support brand standards compliance.
• Support the preparation for brand audits, quality assessments, and guest satisfaction reviews.
• Monitor training completion and maintain accurate learning records.

Metrics & Improvement

• Track guest feedback, quality metrics, and improvement initiatives.
• Assist departments in implementing service excellence programs and continuous improvement plans.

Culture & Engagement

• Promote a culture of engagement, learning, and continuous improvement across the hotel.

Qualifications & Experience

• Bachelor's Degree in Hospitality Management, Human Resources, Business Administration, or a related field.
• Minimum 3 years of relevant experience in Learning & Development, Training, Quality, or Human Resources, preferably within the hospitality industry.

Skills & Competencies

• Strong communication, facilitation, and presentation skills.
• Knowledge of hotel operations, guest experience standards, and quality management practices.
• Excellent organizational skills and attention to detail.
• Ability to influence and collaborate effectively with colleagues at all levels.
• Experience with learning management systems and training administration is an advantage.